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Virus attached to Firefox. Installed, removed, keeps taking over. Webroot does not find it. Help

  • April 28, 2015
  • 1 reply
  • 27 views

Firefox is infected with a virus.  I've removed it, reinstalled it, used different sites, it always shows up. I'll get a warning telling me to call a number to have it removed and it won't let me go any further.  So, I can't even use Firefox.  It's like some rip-off company has attached itself to Firefox.  Webroot doesnt even find it.  How do I get to use Firefox but not have this stupid virus attached to it?  No problem with IE, Safari or Chrome.  Just Firefox.
Sid for Sugar Land, TX

1 reply

Ssherjj
Moderator
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  • Moderator
  • April 28, 2015
Hello Sid,
 
Welcome to the Webroot Community Forum,
 
Sorry to hear you are gaving issues with Firefox. This phone number is most likely a scam and it's a nuisance as well..
 
The best thing to do is to contact support and ask Webroot Support to take a look this for you.  There is no charge for this if you are a WSA license holder, with a current subscription.
 
 
Hope this helps,
 
Kind Regards,