Webroot Filtering Extension is MIA

Hi Robert,
 
Try a clean reinstall of WSA and that should get you sorted buddy!
 
Please follow the steps closely!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

Please let us know if that resolves your issue?
 
Thanks,

Hi Daniel, thanks for the reply. I think Im going to contact Webroot on Monday Morning and have them take care of everything. Im showing 2 expired key codes on the Console and now Im getting an annoying pop up saying to check my internet connection even though I know I am connected.
 
I dont know why this happens but once or twice a year it does,usually after a Webroot or Firefox update.
 
Much obliged,
Robert