webroot stopped 8 threats in 5 popups and queued them form removal but does not seem to be doing anything I tried running a scan but it won't run for more than a sec and stops! Webroot appears to be overwhelmed. What now?
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Hello Jimg99,
Welcome to the Community,
You can do a couple of different things:
1) Reboot the computer in Safemode with Networking and scan again. Sometimes malware that cannot be automatically removed in normal mode will be removed in safe mode.
2) If Safe Mode With Networking still is not able to remove the malware, you can also submit a Trouble Ticket and have Webroot Support take a look. This is a free service with your valid WSA license.https://www.webrootanywhere.com/servicewelcome.asp
Best regards,
Welcome to the Community,
You can do a couple of different things:
1) Reboot the computer in Safemode with Networking and scan again. Sometimes malware that cannot be automatically removed in normal mode will be removed in safe mode.
2) If Safe Mode With Networking still is not able to remove the malware, you can also submit a Trouble Ticket and have Webroot Support take a look. This is a free service with your valid WSA license.https://www.webrootanywhere.com/servicewelcome.asp
Best regards,
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