Hi DavidWebroot

 

Welcome to the Community Forums.

 

First of all make sure that WSA has executed a scan of your system...sometimes that is required to get the client on your system synchronised with the Webroot Cloud.

 

If that does not help and you were runing a trial prior to making your purchase then I think that you need to make sure that you have entered the purchased subscription keycode in correct and are not still running with the trial keycode.

 

Locate the subscription keycode (should be in the email from Webroot if you purchased that version/for Best Buy I believe that it should be on a sticker on the back of the box) and enter it again in the field provided (you can find it by clicking on the gear/cog sysmbol to the right of the My Account tab in the main panel, and the approrpiate field should appear on the right hand side of the next panel displayed) and then click the 'Activate' button.

 

If that does not help and you are certain that you have entered the correct keycode then I would Open a Support Ticket providing the support team with details of your purchase, keycode, etc., and let them check out what the issue is here.

 

Hope that helps?

 

Regards, Baldrick 

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