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webroot detected malware and removed it but as always it wanted to do another scan just to be sure.  I chose to do this but scan gets to 68% and freezes.  even the timer stops advancing. after 5 minutes I try cancel scan and nothing happens.  it will finally return to the home screen and ask again if i want to scan since it detected a virus.  i have done this over and over with the same results.
@ wrote:

webroot detected malware and removed it but as always it wanted to do another scan just to be sure.  I chose to do this but scan gets to 68% and freezes.  even the timer stops advancing. after 5 minutes I try cancel scan and nothing happens.  it will finally return to the home screen and ask again if i want to scan since it detected a virus.  i have done this over and over with the same results.

Hello bob1903

Welcome to the Community..May I ask what operssting system you are running? Because a Mac does have that issue at times and a clean install usually works or issueing a Support Ticket can fix you right up!

 

Please get back to us so we can assist you further ..

 

 

Thank you!
i am using windows 7
@ wrote:

i am using windows 7

Hi Bob, Did you want to do a clean install?

 


  • Make sure you have a copy of your Keycode
  • KEEP the computer online for all of the following steps
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? If not then we will look at alternative avenues to try and solve this for you.

 

Thanks,
Hi bob1903

 

Welcome to the Community Forums.

 

Please take a look at/read of this previous thread on the same topic that includes a Solution or two that may be of use to you...one of which is what Sherry has recommended re. a uninstall/clean reinstall.

 

Regards

 

 

Baldrick

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