Skip to main content

Webroot will not scan on my Macbook

  • October 27, 2015
  • 1 reply
  • 46 views

We have a virus (malware, whatever) that seems to be operating with Google Chrome. I had it on an old Dell PC which I had to trash. Samething seems to be happening on a Macbook.  I hust installed Webroot SecureAnywhere and it shuts down seconds after starting a scan. Can't get rid of this Chrome pretender.

1 reply

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • October 27, 2015
Hello ?,
 
Welcome to the Webroot Community,
 
Sorry to hear you are having issues.
 
If Webroot isn't scanning then it's best to submit a Support Ticket free of charge with an active subscription.
 
I would have you uninstall/clean reinstall but I feel it's best to let support take care of this for you along with your Chrome issue. .