What does this mean? Error(URFL044):This key code cannot be registered
When I tried opening an account it gives me this Error(URFL044):This key code cannot be registered. Why?
+62Hello ?,
Welcome to the Webroot Community
URFL044: This keycode cannot be registered.
If you receive the error above when during account creation, an account has already been created. Rather than trying to create an account, please attempt to log in. If you are unsure of the login credentials, click here for help resetting your password or security code.
If you are unable to log in, or if your email address is not recognized, click here to contact Support for assistance.
Hope this helps?
Kind Regards,
Welcome to the Webroot Community
URFL044: This keycode cannot be registered.
If you receive the error above when during account creation, an account has already been created. Rather than trying to create an account, please attempt to log in. If you are unsure of the login credentials, click here for help resetting your password or security code.
If you are unable to log in, or if your email address is not recognized, click here to contact Support for assistance.
Hope this helps?
Kind Regards,
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
Hi DMM
Welcome to the Community Forums.
If I may add to what Sherry has provided...once logged in to your web console, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access.
If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access.
If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here, and while you are here check the key code listed.
If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application.
If the Key Code expired or does not match the key code for your computer, you may need to Submit A Support Ticket for assistance. Changes to settings in the Account Console can take 20-30 minutes to take effect...so please be patient.
Hope that further assists?
Regards, Baldrick
Welcome to the Community Forums.
If I may add to what Sherry has provided...once logged in to your web console, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access.
If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access.
If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here, and while you are here check the key code listed.
If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application.
If the Key Code expired or does not match the key code for your computer, you may need to Submit A Support Ticket for assistance. Changes to settings in the Account Console can take 20-30 minutes to take effect...so please be patient.
Hope that further assists?
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
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