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Why am I getting popup ads if software is up to date and scans have been run?

  • February 7, 2015
  • 1 reply
  • 21 views

I have Installed your product , run scans and it states that everything has been removed. Issue is that I am still receiving random popups without even clicking on a site. This morning I was working in an Excell spreadsheet- not even on the internet and when I minimized everything there are multiple browzer pages open with differn't popups. NOt sure if my software is updating....

1 reply

D_J
Community Leader
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  • Community Leader
  • February 7, 2015
Hi  j1e1n1a and welcome to the Webroot community,
 
This subject comes up from time to time and there has been some very good discussion.  Take a look at the post from @ with the link below for some very good advice:
 
https:///t5/Webroot-SecureAnywhere-Internet/Multiple-ads-popping-up-constantly-every-time-I-go-online/m-p/181699#M4733 
 
PUA Removal link:
https:///t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744
 
 
If you need additional help please just shout out again.
 
Best Regards,
Dave