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Hello,

When I go to "Utilities", then "Reports", under "View Statistics", I double click on a line to see it and I get this error message:

Webroot SecureAnywhere:WRSA.exe Application Error

 

The exception unknown software exception (0xc00004091) occurred in the Application at location 0x7c8e358.

 

Click OK to terminate the program"

 

Why am I not able to view the reports under each line? Can someone please advise me as to how to view these reports or is the program not running correctly?

 

Thank you,

Donna
Hi Doc13

 

Welcome to the Community Forums.

 

That is an unusal thing to see but not unheard of so the first thing to try is an uninstall/clean reinstall.  You do this by:

 


  • Making sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Rebootonce again
 

If this fails to resolve the problem, you may need to contact Support for assistance.

 

If your subscription is dirctly through Webroot, you will need to contact Webroot Support.  You can do so by submitting a Trouble Ticket if you have not already done so, or by phone during business hours.  (The online Ticketing system is manned 24/7)

 

If your subscription is through Best Buy Subscription Software services, you may need to call them at 1-800-GEEK-SQUAD.

 

Please do let us know how you rare re. the issue and pleas feel free to ask further question if required.

 

Regards, Baldrick

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