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On my iMac, Yosemite, using Safari.  I"ve enabled Safari Extensions and have installed the Webroot extension.  When I first bring up Webroot it says the extension is not installed;  yet the Webroot main page says that the Webthreat Shield is on. ???
Hello wyckofr,

 

Welcome to the Community Forum,

 

There is a couple things you could try.

 

 


  • If you are getting an error about an extension in Safari not installing correctly, please restart your computer. This should resolve the issue.
  • This extension issue could also be resolved with a fresh uninstall and reinstall of the Webroot

  • I have included the Mac download in a link below for convenience. :) EDIT : Please have your keycode available too.
     
    SecureAnywhere Mac Installer
I would also like to mention you can always Contact Support and they will gladly look into this for you free of charge with an active subscription.

 

 

Kind regards,

 

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