Why doesn't webshield work?

@ wrote:
The safety indicator on each website does not show.  It stays in a searching mode. How do I make it work?

Welcome glowe to the Community,
 
 
 
I am assuming you are using Chrome as your browser.  Google has recently released an update to the browser that is disrupting parts of the Web Threat Shield.  The shield itself appears to be working and blocking unsafe sites, but as you may have noticed the 'reputation' check on search engine results are not: all we see on Chrome when doing a search is the constant circle at each result instead of the usual reputation indicator.
 
Webroot is fully aware of the issue, and they are hard at work on it, but there is not currently an ETA on the fix.
 
Until the fix has been completed you might want to use IE or FireFox, at least when using search engines.
 
Please see THIS THREAD for more information as well as comments and updates from Webroot regarding this issue.
 
 
Thanks,