Hi MF

 

Welcome to the Community Forums.

 

First question to ask is whether or not you have downloaded for the site before and whether this has started happening or not. Second question is are downloading the maps from the official TomTom website or from a 3rd party site?

 

The reason I ask is because if this has just started happening then it may or may not be connected to WSA.  Also, if downloading from 3rd party sites sometimes 'additional' software is included i the download and WSA may well be objectibg to the presence of PUAs or Potentially Unwanted Applicaitons (as we know them here).

 

If none of the above applies then it is possible that you are seeing a false positive from WSA due to the latest map downloads not being whitelisted in the Webroot Cloud, in which case your best course of action is to Open a Support Ticket so that the Support Team can take a look for you and get the download whitelisted.

 

Hope that helps?

 

Regards, Baldrick

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