Hi, everyone. I am a new Webroot user, needing help to eliminate Snap.do from my laptop.
The laptop is an Asus notebook, N53SV series; 64 bit operating system, 2Ghz Intel core, 4GB RAM. It has Windows 7 Home Premium, Service Pack 1, which has appeared to update routinely. My normal browser is Firefox.
I installed Webroot last weekend hoping to eliminate my recently noticed Snap.Do infestation. Webroot identified and removed 3 threats, and at first I did not observe any evidence of Snap.Do. But when I opened Firefox this morning (Google is my home page), Snap.do's mock Google page appeared. I immediately closed it, then manually initiated a scan by Webroot. Webroot detected nothing. I repeated the opening of Firefox, and again got the Snap.Do page. How can I get rid of Snap.Do?
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