Answer
i have a mac with webroot and tried to renew and it won't activate, says waiting for license
Hello, my name is Sandy. I've been a user of Webroot for the last couple of years. I tried putting in my recently purchased renewal key code, and it won't activate. Says waiting for license. I have a IMac. Any suggestions would help. I did send an email to Webroot Tech. Waiting for a response.
Best answer by JP_
The "Waiting for License" issue is something that you will probably want assistance with from our Technical Support Team:
Support Number: 1-866-612-4227 M-F 7am?6pm MT
Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
They will need to run quite a few "sudo" commands to perform a complete Clean Uninstall/Reinstall.
Support Number: 1-866-612-4227 M-F 7am?6pm MT
Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
They will need to run quite a few "sudo" commands to perform a complete Clean Uninstall/Reinstall.
+62Hello and welcome to the Webroot Community,
Have you tried this below?
Activate new keycode
This solution addresses Webroot SecureAnywhere for Mac OS X 10.7 and higher
If you receive a new keycode from Webroot, you can activate it from the My Account window.
To activate a new keycode:
Open the SecureAnywhere interface (click the Webroot icon in the menu bar, then select Open Webroot SecureAnywhere from the drop-down menu).
From the main window, click My Account.
In the My Account window, click Activate a New Keycode.
Enter your new keycode in the box labled Enter your keycode to activate your software and click Activate.
Note: If you get an error message when trying to activate a new keycode, be sure that you have entered the keycode properly. Many times the characters i/1, o/0, s/5, b/8 and others are confused when the user types the code in manually.
When installing from an email, you can copy and paste the keycode directly into the installer. To copy and paste your keycode, highlight the full keycode with your mouse, right-click the selection, and select Copy from the context menu (or press Command+C on your keyboard). When prompted for the keycode, place your cursor in the keycode entry box, right-click, and select Paste from the context menu (or Command+V).
Sorry I'm not at.a computer right now.
@ can you assist?
Have you tried this below?
Activate new keycode
This solution addresses Webroot SecureAnywhere for Mac OS X 10.7 and higher
If you receive a new keycode from Webroot, you can activate it from the My Account window.
To activate a new keycode:
Open the SecureAnywhere interface (click the Webroot icon in the menu bar, then select Open Webroot SecureAnywhere from the drop-down menu).
From the main window, click My Account.
In the My Account window, click Activate a New Keycode.
Enter your new keycode in the box labled Enter your keycode to activate your software and click Activate.
Note: If you get an error message when trying to activate a new keycode, be sure that you have entered the keycode properly. Many times the characters i/1, o/0, s/5, b/8 and others are confused when the user types the code in manually.
When installing from an email, you can copy and paste the keycode directly into the installer. To copy and paste your keycode, highlight the full keycode with your mouse, right-click the selection, and select Copy from the context menu (or press Command+C on your keyboard). When prompted for the keycode, place your cursor in the keycode entry box, right-click, and select Paste from the context menu (or Command+V).
Sorry I'm not at.a computer right now.
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
The "Waiting for License" issue is something that you will probably want assistance with from our Technical Support Team:
Support Number: 1-866-612-4227 M-F 7am?6pm MT
Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
They will need to run quite a few "sudo" commands to perform a complete Clean Uninstall/Reinstall.
Support Number: 1-866-612-4227 M-F 7am?6pm MT
Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
They will need to run quite a few "sudo" commands to perform a complete Clean Uninstall/Reinstall.
For your convenience, I've created a Support Ticket for you on your behalf. You will have received an email to start the conversation.
Please feel free to provide any more information by clicking on the link in that email. Either way, someone will be in contact with you shortly.
Cheers,
I would say no more than 10-15 minutes. It really depends on how long it takes for them to Remote into your Mac.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.