Why do I have a notice stating that my scan is outdatd

  • 4 June 2019
  • 1 reply

Userlevel 1
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On my secure anywhere icon it's stating that my scan is outdated, but nothing is show what the cause is. Do anyone else have this problem. I cannot get an answer from Webroot, and I still have over 230 days left, I would hate to drop this company and go to another company because no one can answer me.

Best answer by ProTruckDriver 4 June 2019, 19:03

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1 reply

Userlevel 7
Hello @edwardjo

I would try a Clean Uninstall / reinstall which solves most problems with Webroot.

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?