Webroot for Windows 7

  • 12 June 2022
  • 6 replies

Userlevel 2

My Webroot seems to be active and the control panel says it was updated 5/22/22 and Defender says it’s active. I’m unable to execute the program or open or do a scan, the link or icon doesn’t react to anything. Help!


Best answer by TripleHelix 13 June 2022, 03:38

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6 replies

Userlevel 7
Badge +63

Hello @mikeycpa 


Please do a clean reinstall of WSA!


Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Go into Safe Mode and Delete these Folders if they are there!
  • C:\Program Files\Webroot Folder
  • C:\ProgramData\WRData Folder (Hidden Folder)
  • C:\ProgramData\WRCore Folder (Hidden Folder)
  • Boot back into normal mode
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot once again
  • DO NOT import any old settings as you can set it up as you like once it's done

Info in case you don’t know how to go into Safe Mode:


Please let us know if that resolves your issue?


Userlevel 2

Thanks very much. I’ll try that today. 

Userlevel 2

Now it won’t let me uninstall it says login as admin which I am and the only person who ever used this computer. I tried to find the Webroot agent page without success. 

Userlevel 7
Badge +63

Hello @mikeycpa 


Please try this with the Administrator Command Prompt!


"C:\Program Files\Webroot\WRSA.exe" -uninstall


Click on pictures to see full size!



Then press enter:



Click on Yes then fill in the CAPTCHA Window to Uninstall.




If this doesn't work try in Safe Mode with Networking!

Then reboot and go into Safe Mode and Check for the other Folders and Delete them!


If all fails then you will need to contact Webroot Support.

Webroot Support:

Submit a ticket

Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)

Subscription Software from Best Buy:

BestBuy-GeekSquad logo

Chat with a Geek Squad Agent

Call 1-888-BEST-BUY or (1-888-237-8289)



Userlevel 7
Badge +8

Also I know it sounds obvious but Windows 7 is no longer supported of patched by Microsoft. They used to and I am sure still do offer free upgrades to windows 10 which runs on some really legacy hardware. Apologies if your fully aware and use 7 for compatability purposes. 

Userlevel 2

Thanks. I’ll try this today. I’m only running Win 7 on an old machine that has some older business app’s that I can’t move to Win 10 which I’m running for business.