Hello @mikeycpa 

Please do a clean reinstall of WSA!

Please follow the steps closely!

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
• Uninstall WSA and Reboot
• Go into Safe Mode and Delete these Folders if they are there!
• C:\Program Files\Webroot Folder
• C:\ProgramData\WRData Folder (Hidden Folder)
• C:\ProgramData\WRCore Folder (Hidden Folder)
• Boot back into normal mode
• Install with the new installer, enter your Keycode
• Let it finish it's install scan
• Reboot once again
• DO NOT import any old settings as you can set it up as you like once it's done

Info in case you don’t know how to go into Safe Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234

Please let us know if that resolves your issue?

Thanks,

Thanks very much. I’ll try that today. 

Now it won’t let me uninstall it says login as admin which I am and the only person who ever used this computer. I tried to find the Webroot agent page without success. 

Hello @mikeycpa 

Please try this with the Administrator Command Prompt! https://www.bleepingcomputer.com/tutorials/windows-elevated-command-prompt/

"C:\Program Files\Webroot\WRSA.exe" -uninstall

Click on pictures to see full size!

Then press enter:

Click on Yes then fill in the CAPTCHA Window to Uninstall.

If this doesn't work try in Safe Mode with Networking! https://support.microsoft.com/en-us/windows/advanced-startup-options-including-safe-mode-b90e7808-80b5-a291-d4b8-1a1af602b617

Then reboot and go into Safe Mode and Check for the other Folders and Delete them!

If all fails then you will need to contact Webroot Support.

Thanks,

Also I know it sounds obvious but Windows 7 is no longer supported of patched by Microsoft. They used to and I am sure still do offer free upgrades to windows 10 which runs on some really legacy hardware. Apologies if your fully aware and use 7 for compatability purposes. 

Thanks. I’ll try this today. I’m only running Win 7 on an old machine that has some older business app’s that I can’t move to Win 10 which I’m running for business.