11/27/209
I just had an update on my windows 10 machine to OS version 1909. Now I can’t print on my Epson WF 3620 printer connected via wifi network unless I turn webroot completely off. How do I resolve this?
11/27/209
I just had an update on my windows 10 machine to OS version 1909. Now I can’t print on my Epson WF 3620 printer connected via wifi network unless I turn webroot completely off. How do I resolve this?
Best answer by Ssherjj
Hello
Welcome to the Webroot Community,
Sorry to hear you are having trouble with Webroot.
Can you restart your computer and see if that will resolve your printing issue?
Otherwise you may want to look at these Settings in Webroot GUI.
And check Webroot Active Connections. Look for the Epson Communicator or/and depending on what options you have installed, such as ePrint, possibly anything associated with the Epson Printer and ensure they are set to Allow.
Also while trying to print, check the Active processes found under Utilities -> Advanced-> System Control -> Control Active Processes (Tab), and click the Start button at the bottom. Again, look for Epson Printer (or something to that effect ), & RunDll32.exe, and Spoolsv.exe. They need to be set to Allow.
Then if this does not solve your issue with Webroot ...
Please Submit a Support Ticket so that they can fix this issue for you. It may just be having to whitelist the Epson Printer. This is a free service with your Webroot Subscription.
Hope this helps?
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