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17538 Topics
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Fresh Face
peytontoddFresh Face
asked in Webroot® SecureAnywhere™ - Complete
What Webroot functions are there>

Frequently when Webroot does a scan on its own initiative (at least I think it’s a scan), I’m told there may be a memory leak, attributed, I believe, to Chrome. I just did a scan right after re-booting, and did not receive notification of a memory leak. But is scan the only function I should try? I seem to remember that there are other processes I could run. Are there? What else should I try? Thanks for your help.

673
TripleHelix
Moderator
1 year ago
K
Fresh Face
kntswftFresh Face
asked in Webroot® Business Endpoint Protection
Show SecureAnywhere in Add/Remove Programs

I’ve disabled Show SecureAnywhere in Add/Remove Programs but WR agent is still showing Programs and Features. I’ve already adjusted the polling to 15mns and it’s been 24hrs but nothing has changed. Any tips to resolve this?

704
russell.harris
Popular Voice
1 year ago
kleinmat4103
Popular Voice
kleinmat4103Popular Voice
asked in Webroot® Security Awareness Training
SAT Sample Curriculum

I recall a while back Webroot had some sample curriculum or a training path for the SAT videos, but can’t for the life of me find that page now. It basically had a suggested order to watch the videos so people got a good overview of cybersecurity. Does anyone know where to find that? Thanks!

1019
U
Fresh Face
1 year ago
S
Fresh Face
SunnylifeFresh Face
asked in Webroot® Business Endpoint Protection
Webroot Endpoint Protection - unblock site for all users

Hi,We have a small network of ~50 users all on the same webroot account. I am doing some email safety training and one of the tasks included in Microsoft Defender is a phishing simulation. It sends an email to all users, simulating a typical phishing scam. It logs details of all users who click through and share their credentials on the fake site. When I ran a test to my user, it looks like webroot is blocking the site as suspicious. Our current configuration does not provide users with the option to override this. Is there a way to unblock this site so that I can continue my test?For reference, the site it’s directing me to is https://www.attemplate.com/.Thanks

2603
S
Fresh Face
1 year ago
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New Member
MehmetvkfNew Member
asked in Webroot® SecureAnywhere™ - Antivirus
my computer is infected and webroot can't remove it please help me

my computer is infected and webroot can't remove it please help me webroot not working for remove

2592
O
New Member
1 year ago
K
Fresh Face
kntswftFresh Face
asked in Got a Question?
Windows 11 core isolation feature

On Windows 11, is it safe to enable the Core Isolation memory integrity feature with Webroot installed? 

2236
C
New Member
1 year ago
S
Fresh Face
samkaranFresh Face
asked in Got a Question?
Help with system analyzer results latest update

I have no idea how to resolve these issues. system analyser results show that I have low graphics RAM, my private information is stored in system cookies and there are available updates I haven't installed.Any help would be grreatly appreciated

2376
ProTruckDriver
Moderator
1 year ago
P
popshot1190
posted in Webroot® SecureAnywhere™ - Antivirus
the root says...low ram avalable.....windows will not recognize the ram or the processor in system v

hello and the root has been a great security program,,,not sure my problem is root related,,,root says low ram,,,i has 16 gig 4sticks of 4gig,,,   2. windows wont recognize the processor or the ram in system view where it tells about what you have.    any help would be greatly appreciated ,,,thanks  

843
ProTruckDriver
Moderator
1 year ago
R
rpmcq57
posted in Webroot® SecureAnywhere™ - Complete
Task manager says 32 bit ver. Should it be 64 bit.

I have a Surface Pro 3 running Windows 10. I installed Webroot SecureAnyWhere, version says 9.0.8.80. Task Manager says Webroot is running in 32 bit mode. Did I do something wrong? 

13789
ProTruckDriver
Moderator
1 year ago
U
Fresh Face
UnhappywithWebrootFresh Face
asked in Webroot® SecureAnywhere™ - Internet Security Plus
Can my Browser Settings Block My Ability to Post in One Particular Forum?

There is a forum on the Web where I yearn to post.  For six months, when I attempt it I receive the following: ________________, you do not have permission to access this page. This could be due to one of several reasons:Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system? If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation. I use Firefox, Edge, and Chrome browsers; all three receive the same error message.  Eight months ago I was able to post in the forum.  Others are posting.  The site is up and running.  I’m in contact with the site admin. Can it be Webroot?

343
TripleHelix
Moderator
1 year ago
T
Fresh Face
TechnicalHelpPleaseFresh Face
asked in Webroot® Business Endpoint Protection
How long does it take for Webroot to uninstall after sending the uninstall command?

I use webroot to centrally manage devices for out clients. Our policy is set to poll every 15 minutes. I’ve sent the command to the device that I want to uninstall it on, the command log shows delivered, but the program isn’t uninstalling. I’ve reset the device too and tried to refresh config on it but still webroot remains.  How long does it take for the webroot client to act on the commands it receives? How can i force this to unistall?

2853
J
Community Expert Advisor
1 year ago
R
Fresh Face
ronnelFresh Face
posted in Webroot® DNS Protection
Is DNS Protection supported on macOS?

Hi, I tried to enable DNS protection for a macOS device (v10.15.3 Catalina). I noticed there is only a Windows icon on “Install DNS Protection” settings. Does this mean DNS protection is not yet supported on macOS? I checked the docs but couldn’t find anything about this. Is there a way to manually install the DNS protection agent if it is not possible via the policy settings? Thanks for any help.    

124212
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New Member
1 year ago
jonwalsh
New Voice
jonwalshNew Voice
posted in Webroot® Business Endpoint Protection
Webroot Interference with Microsoft Office documents

Greetings Webroot Community! I wanted to share a recent issue that we have been experiencing with some clients that use both Microsoft Office products, and Webroot Business Endpoint Protection. Recently, some of our users have reported that when they are trying to edit and save documents in Word and Excel they experience a pop up that advises them that they cannot save their changes because “another user” currently has the document open. We tried several different ways to get this error to go away, however each time we have had to uninstall and reinstall the Webroot agent on the client machines. Our working fix for the issue is to deactivate protection in our RMM portal, on the endpoint in the management console, and then uninstall the agent on the system locally through a windows command window using the following command: “C:\Program Files (x86)\Webroot\WRSA.exe” -uninstallWe then reactivate protection through our RMM portal, allow the agent to reinstall, and sign out and back into t

1069
TylerM
Administrator
1 year ago
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New Member
Gerald McallisterNew Member
asked in Got a Question?
need help Installing new Webroot with old copy interferring

we bought a new copy of webroot for a laptop and want to update the desktop with the new software. However, the old copy of webroot (purchased about 2 years ago) wants to renew the existing copy.  

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A
New Member
1 year ago
A
New Voice
AlasdairNew Voice
asked in Webroot® SecureAnywhere™ - Antivirus
Webroot blocking Chrome cos it does not trust it.

For the past couple of weeks I have been getting alerts on my laptop from Webroot telling me that it’s blocking this or that app from linking to the Internet because it does not trust the apps.The silly part of this is that it is telling me that it does not trust apps such as Chrome or apps that come as part of the Win 10 package. Examples below.It takes three or four clicks on the “Always allow” button to get rid of the alert.The next day it comes back again.Okay, so it’s not a fatal problem, but is very irritating. And plainly there is something wrong.Does anyone know how to fix this?  Alternatively, does anyone know how to get the attention of Support, who so far have not bothered to respond?  

33010
TripleHelix
Moderator
1 year ago
H
New Member
Houston VanhoyNew Member
asked in Got a Question?
Save Webroot Reports to Specified Directory

Hello, Webroot Community.I run Webroot utilities every morning in order to keep things clean on my Windows 10 (Dell) desktop PC.I click on the Save Report button, which saves the report on my desktop.  I’d like to configure Webroot to place the report file into a folder which I specify.  Please offer suggestions.  Thanks.

391
TripleHelix
Moderator
1 year ago
R
New Member
rbalenaNew Member
asked in Webroot® Universal Reporter
run SAT reports on weekly interval

Is there a way to automatically send reports on a weekly interval(7 days). Our client wants to get a report weekly to see who’s already finished and not with the training.

151
aqila
Community Manager
1 year ago
J
Fresh Face
JGSFresh Face
asked in Webroot® SecureAnywhere™ - Antivirus
Erroneous message stating Webroot subscription is expired

I have been using the WebRoot PC security software for six years and renewing on a yearly basis.  I recently renewed for 1 year in January 2023.  Suddenly in late February 2023, a message is displayed on the WebRoot console message window stating that the subscription is expired, even though the status window still shows that the subscription is “Active” and the pc is “Protected”.  A second popup window also shows the subscription expired, renew now message.  I contacted customer support and the agent, although friendly, was unable to solve the issue.  He wanted to “remote in” to my computer, which I was extremely leery of.  He finally told me to ignore the erroneous messages as long as the software was running ok.  Does anyone have any suggestions as to how to get rid of the erroneous message?  

11479
russell.harris
Popular Voice
1 year ago
T
New Member
Tom ClarkNew Member
posted in Webroot® SecureAnywhere™ - Antivirus
Web Threat Shield Chrome Extension errors when emulating iOS devices

Repro for this error is very simple: open Chrome with Web Threat Shield extension installed, F12 to open dev tools, CTRL+SHIFT+M for emulator, choose any iOS device, reload page, extension file content_scripts/main.js:17 throws ‘Uncaught ReferenceError: browser is not defined’.A minor annoyance, but one I’d be very grateful for a fix for. Sorry if this is in the wrong sub-forum, I wasn’t sure which was most appropriate.

361
N
New Member
1 year ago
K
New Member
kapaNew Member
posted in Webroot® SecureAnywhere™ - Antivirus
Detection rate

Hello,From 136 malware samples in my PC, Webroot detected ...3. How do you guys stay in business?????

3627
C
Community Guide
1 year ago
kleinmat4103
Popular Voice
kleinmat4103Popular Voice
asked in Webroot® Security Awareness Training
Clients Forwarding Phish Tests to Our Help Desk Triggers Link

Hi there,I am wondering if anyone else has encountered this issue and has any advice:Every time we push a phish test, we have partners forward the phishing email to our help desk. What we discovered recently is that when someone forwards the email our outbound mail filter “clicks” the link.I have discussed this with our spam filter and there is no workaround. They have to protect their IPs from being blacklisted as a source of spam.I’m just curious if anyone else has encountered this and ask what you’ve done.Seems to me the only way to prevent this is to educate users NOT to forward the emails. But we also don’t want to discourage partners reporting security concerns.Open to suggestions. What do you guys do?

782
ggreenbaum
Webroot Employee
1 year ago
I
Fresh Face
ITMomFresh Face
asked in Got a Question?
Domestic Abuse and Cybersecurity

I’m dealing with a domestic abuse case with a cybersecurity architect and just found out he’s been living a double life with another woman for the last 4 years. He has always threatened he can get into my cameras at home, phones, and monitor me via my Wi-Fi. I’ve also found suspicious apps installed on devices like my fire tv and phone, and was wondering if anyone could help me prove his actions and trace them even if he has access to many cybersecurity resources and IP masking apps. 

803
TripleHelix
Moderator
1 year ago
H
New Voice
haiweeppNew Voice
asked in Webroot® SecureAnywhere™ - Complete
WebRoot and XPCOM and Tor

This is a bit more complicated than the error message about Tor and XPCOM but it’s a major part.  About four or five days ago I tried to open Tor Browser on one of my two laptops.  Immediately, instead, a WebRoot message appeared that said it had detected a virus in XPCOM but (probably misremebering) only had one option and that was to delete the virus.  From that point on every time opening Tor it began to open but then that error message Cannot Load XPCOM.  Decided to delete Tor and reinstall it.  In Win11 Settings I looked for it under Apps but nothing even close to Tor was listed.  Looked for it in File Explorer but again no listing.  Went back to the desktop and right clicked the Tor Browser and told WebRoot to completely erase it.  Tried again for the Start Tor link.  All of the Tor links are still there and work save for XPCOM.  Tried to just download a new program but even that stopped at an XPCOM error.  Tried to download the program file with a slightly different file name bu

1545
TripleHelix
Moderator
1 year ago
F
Fresh Face
franklinazarakFresh Face
asked in Got a Question?
no uninstall option, no console, no wrsa.exe, unable to remove webroot secureanywhere

Any help would be very much appreciated.I inherited support of a server that has webroot secureanywhere running on it.  I am unable to install SQL Server because of a registry conflict with webroot secureanywhere, but I have no ability to uninstall webroot secureanywhere. Webroot does not appear anywhere in the uninstall list under control panel There is no WRSA.exe file anywhere on the computer The only files I have are under webroot\core and the uninstall option did not work with any of those Webroot secure anywhere appears 4 times in the task manager including WRSkyClient and WRCoreService.  If I try to end the task it does not end. ​​​​​​Is there any for of stand alone uninstaller or any other way to remove webroot from my system?

8814
G
New Member
1 year ago
G
Fresh Face
gocoFresh Face
posted in Got a Question?
Keycode from Amazon purchase?

I’ve had WR Complete installed on 3 laptops for the past year and each is set to expire in 4 days.  I just bought a “download” renewal subscription that I thought would provide a new keycode.  Instead it only provides a link to the wsinstall.exe installation app which, when clicked on, only opens my currently-installed Webroot app..How do I find my new keycode?Thanks,     

713
russell.harris
Popular Voice
1 year ago

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