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17532 Topics
H
New Member
Houston VanhoyNew Member
asked in Got a Question?
Save Webroot Reports to Specified Directory

Hello, Webroot Community.I run Webroot utilities every morning in order to keep things clean on my Windows 10 (Dell) desktop PC.I click on the Save Report button, which saves the report on my desktop.  I’d like to configure Webroot to place the report file into a folder which I specify.  Please offer suggestions.  Thanks.

391
TripleHelix
Moderator
1 year ago
R
New Member
rbalenaNew Member
asked in Webroot® Universal Reporter
run SAT reports on weekly interval

Is there a way to automatically send reports on a weekly interval(7 days). Our client wants to get a report weekly to see who’s already finished and not with the training.

151
aqila
Community Manager
1 year ago
J
Fresh Face
JGSFresh Face
asked in Webroot® SecureAnywhere™ - Antivirus
Erroneous message stating Webroot subscription is expired

I have been using the WebRoot PC security software for six years and renewing on a yearly basis.  I recently renewed for 1 year in January 2023.  Suddenly in late February 2023, a message is displayed on the WebRoot console message window stating that the subscription is expired, even though the status window still shows that the subscription is “Active” and the pc is “Protected”.  A second popup window also shows the subscription expired, renew now message.  I contacted customer support and the agent, although friendly, was unable to solve the issue.  He wanted to “remote in” to my computer, which I was extremely leery of.  He finally told me to ignore the erroneous messages as long as the software was running ok.  Does anyone have any suggestions as to how to get rid of the erroneous message?  

11467
TripleHelix
Moderator
1 year ago
T
New Member
Tom ClarkNew Member
posted in Webroot® SecureAnywhere™ - Antivirus
Web Threat Shield Chrome Extension errors when emulating iOS devices

Repro for this error is very simple: open Chrome with Web Threat Shield extension installed, F12 to open dev tools, CTRL+SHIFT+M for emulator, choose any iOS device, reload page, extension file content_scripts/main.js:17 throws ‘Uncaught ReferenceError: browser is not defined’.A minor annoyance, but one I’d be very grateful for a fix for. Sorry if this is in the wrong sub-forum, I wasn’t sure which was most appropriate.

360
T
New Member
1 year ago
K
New Member
kapaNew Member
posted in Webroot® SecureAnywhere™ - Antivirus
Detection rate

Hello,From 136 malware samples in my PC, Webroot detected ...3. How do you guys stay in business?????

3627
C
Community Guide
1 year ago
kleinmat4103
Popular Voice
kleinmat4103Popular Voice
asked in Webroot® Security Awareness Training
Clients Forwarding Phish Tests to Our Help Desk Triggers Link

Hi there,I am wondering if anyone else has encountered this issue and has any advice:Every time we push a phish test, we have partners forward the phishing email to our help desk. What we discovered recently is that when someone forwards the email our outbound mail filter “clicks” the link.I have discussed this with our spam filter and there is no workaround. They have to protect their IPs from being blacklisted as a source of spam.I’m just curious if anyone else has encountered this and ask what you’ve done.Seems to me the only way to prevent this is to educate users NOT to forward the emails. But we also don’t want to discourage partners reporting security concerns.Open to suggestions. What do you guys do?

782
ggreenbaum
Webroot Employee
1 year ago
I
Fresh Face
ITMomFresh Face
asked in Got a Question?
Domestic Abuse and Cybersecurity

I’m dealing with a domestic abuse case with a cybersecurity architect and just found out he’s been living a double life with another woman for the last 4 years. He has always threatened he can get into my cameras at home, phones, and monitor me via my Wi-Fi. I’ve also found suspicious apps installed on devices like my fire tv and phone, and was wondering if anyone could help me prove his actions and trace them even if he has access to many cybersecurity resources and IP masking apps. 

803
TripleHelix
Moderator
1 year ago
H
New Voice
haiweeppNew Voice
asked in Webroot® SecureAnywhere™ - Complete
WebRoot and XPCOM and Tor

This is a bit more complicated than the error message about Tor and XPCOM but it’s a major part.  About four or five days ago I tried to open Tor Browser on one of my two laptops.  Immediately, instead, a WebRoot message appeared that said it had detected a virus in XPCOM but (probably misremebering) only had one option and that was to delete the virus.  From that point on every time opening Tor it began to open but then that error message Cannot Load XPCOM.  Decided to delete Tor and reinstall it.  In Win11 Settings I looked for it under Apps but nothing even close to Tor was listed.  Looked for it in File Explorer but again no listing.  Went back to the desktop and right clicked the Tor Browser and told WebRoot to completely erase it.  Tried again for the Start Tor link.  All of the Tor links are still there and work save for XPCOM.  Tried to just download a new program but even that stopped at an XPCOM error.  Tried to download the program file with a slightly different file name bu

1545
TripleHelix
Moderator
1 year ago
F
Fresh Face
franklinazarakFresh Face
asked in Got a Question?
no uninstall option, no console, no wrsa.exe, unable to remove webroot secureanywhere

Any help would be very much appreciated.I inherited support of a server that has webroot secureanywhere running on it.  I am unable to install SQL Server because of a registry conflict with webroot secureanywhere, but I have no ability to uninstall webroot secureanywhere. Webroot does not appear anywhere in the uninstall list under control panel There is no WRSA.exe file anywhere on the computer The only files I have are under webroot\core and the uninstall option did not work with any of those Webroot secure anywhere appears 4 times in the task manager including WRSkyClient and WRCoreService.  If I try to end the task it does not end. ​​​​​​Is there any for of stand alone uninstaller or any other way to remove webroot from my system?

8813
TripleHelix
Moderator
1 year ago
G
Fresh Face
gocoFresh Face
posted in Got a Question?
Keycode from Amazon purchase?

I’ve had WR Complete installed on 3 laptops for the past year and each is set to expire in 4 days.  I just bought a “download” renewal subscription that I thought would provide a new keycode.  Instead it only provides a link to the wsinstall.exe installation app which, when clicked on, only opens my currently-installed Webroot app..How do I find my new keycode?Thanks,     

712
ProTruckDriver
Moderator
1 year ago
K
Fresh Face
KceeMolleeFresh Face
asked in Got a Question?
email

How can I tell if an email is safe before I open it?

845
MajorHavoc
Bronze VIP
1 year ago
R
Fresh Face
rorowlandsFresh Face
posted in Webroot Mobile Security for Android
Trouble upgrading Webroot Mobile Security on Android S22

Sent a support ticket 9 days ago...no response. After a long wait on hold today I finally got through to someone that verified what I suspected. There is a BUG they are working on specifically with Android Version 12 UI Version 4.1. There is no information on when this BUG will be fixed. I hope this post will help or save you some time if you are encountering the same issues. 

86513
TylerM
Administrator
1 year ago
ArmDev
Fresh Face
ArmDevFresh Face
asked in Webroot® SecureAnywhere™ - Antivirus
Webroot locked new created or modified files and/or folders

Hi. We have installed Webroot on over 100 machines in our company, and only a few have issues with newly created or modified files.Webroot locks the newly created file and doesn't allow it to open until rebooting the computer.I found this topic (Windows 10 Fall Creator Update - Bug Fix | Webroot Community) where you describe the same issue and want to know if it must be fixed by patch or if it is already included in new versions because this topic was created five years ago. Thank you.

2882
ArmDev
Fresh Face
1 year ago
B
Fresh Face
BobCat3Fresh Face
asked in Webroot® WiFi Security
Webroot WiFi Security cannot reconnect on laptop

I am at my wits end with the WebRoot WiFi product. Whenever my laptop goes to sleep or I close the lid (which also places the laptop into sleep mode), WebRoot WiFi attempts to reconnect, but cannot.  To reconnect, I must sign out of Webroot and then enter my user name and password.  To add insult to injury, Webroot will not remember my password, so I must pull up my spreadsheet of passwords and cut and past the Webroot password into the log on field. While WebRoot’s virus protection program is very good, the WiFi/VPN product is junk.

482
B
Fresh Face
1 year ago
MajorHavoc
Bronze VIP
MajorHavocBronze VIP
asked in Webroot® Consumer/Business - for Macs
A badly indicated False Positive?

So the latest run of Webroot Secure Anywhere flagged a file that I believe is incorrect? According to several website, this one included (https://tidbits.com/2022/09/02/macoss-new-xprotect-now-regularly-scans-for-malware/) say that this is a “new”  (around November of 2022)  built in malware protector in MacOS. Seems to me that this should not be flagged as malware?  It flagged it as “MacOS.Lazarus.1.r”So my question is this: Is this file corrupted with a virus and should be replaced, or is this an error of Webroot? And if it should be replaced, anyone have an idea at how that can be done?Thanks

10228
MajorHavoc
Bronze VIP
1 year ago
J
New Member
jkdollNew Member
asked in Webroot® SecureAnywhere™ - Complete
two accounts?

HI,  this MAY be a redundant question,  though it is not exactly what I have yet read  here.A month ago webroot sent me reminders that my account was to expire.I renewed it alnd paid.A week later I got a reminder from BestBuy it was to renew with my TotalTech membership.I called, and though I resolved it, but got a notice it renewed through BB. May I  assume I will only pay the one time?  Or must I wait to see if it shows up on an imy credit card statement (which I will likely not do because I have a crappy memory)) Thanks,  Jenni

641
ProTruckDriver
Moderator
1 year ago
S
New Member
SUGIANTNew Member
asked in Webroot Mobile for iOS
error stating 3 devices connected, disconnect device.

As far as I can tell I only have 1 connection going. I see there was a solution, can I get that? Thanks. 

591
TylerM
Administrator
1 year ago
S
New Member
sasz11New Member
asked in Webroot® SecureAnywhere™ - Complete
Webroot said I was infected, but scan found nothing

On windows, my Webroot tray icon recently showed an exclamation point, indicating I was infected. When I ran a scan, however, it came up empty. Similarly, when I tried to follow these instructions to save a threat log, the application told me the threat log was empty. The icon also no longer indicates there is any threat or infection.Is this something I need to worry about? Should I assume that my system is fine, or are there steps I should take?Thank you in advance.

1931
TripleHelix
Moderator
1 year ago
D
New Member
debcclakeNew Member
asked in Webroot® Business Mobile Protection
Bug trying to load Webroot on Samsung S22 Ultra

I see that I have the same problem as everyone else who has the Samsung S22 Ultra cell.  I can not load Webroot on my cell as there is a bug.  The program works fine on my husband’s S19 and it worked fine on my S18.  These are the 2 screens I get.  Is there a resolution for this?  It doesn’t do me much good to have antivirus protection on my tablet and laptop but not on my cell.  HELP PLEASE!  I tried to get this resolved with GeekSquad and they couldn’t resolve it either.  This isn’t good that the latest, greatest cell update can’t get Webroot protection.  PLEASE HELP!Here is the screen I get.   When I click on GO, this is what I get.When I click on Learn More, I get an AW SNAP! screen.  Then when I click on Reload I get the following message:“Something went wrong with Webroot.  Webroot closed because this app has a bug.  Try updating this app after its developer provides a fix for this error”. So DO WE HAVE A RESOLUTION YET?

611
TylerM
Administrator
1 year ago
P
pcenglish
asked in Webroot Mobile for iOS
Iphone x secure browser

It appears that thus app hasn't been updated for use with iPhone X. Unless I go in landscape mode, I can't get to the green with for setup.

3731
A
New Member
1 year ago
B
New Member
BenStrNew Member
asked in Webroot® SecureAnywhere™ - Antivirus
Car-advisor.de remove from blacklist

Please remove Car-advisor.de from your blacklist this site ist clean.

511
ProTruckDriver
Moderator
1 year ago
M
New Member
Michael grieveNew Member
asked in Got a Question?
Mr Michael Grieve

Why will my computer not download latest downloads?

271
MajorHavoc
Bronze VIP
1 year ago
M
Fresh Face
MCAULFIELDFresh Face
asked in Got a Question?
What can I do to remove the Webroot Caution on my website in Google search?

In Google and Microsoft search my website madisoncapital.com has the caution symbol and the message “This site may contain content that could affect your online security”  Not sure what is causing this. What do I need to do to receive the Trustworthy symbol? Thank you.

15478
M
Fresh Face
1 year ago
aqila
Community Manager
aqilaCommunity Manager
posted in Webroot® Universal Syslog Connector
Universal Syslog Connector Installation & Overview Guide

The following guide is also included as a readme file in the download package for the Universal Syslog Connector

5000
aqila
Community Manager
1 year ago
S
New Member
s_p_1246New Member
asked in Webroot® WiFi Security
webroot wifi security

At screen “connecting to usa east” locked in a loop CONNECTING. How do I get connected?

841
ProTruckDriver
Moderator
1 year ago

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