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Trying to log into PC Security allow/block files. Webroot is not accepting my password. Why?


I need to allow a web site past Webroot.  Webroot identifies is as a trusted site; however, the site has a windoe which says I have a security block.  I talked to site administrator.  I was advised to to go to PO Security settings, allow/block, add a file.
Webroot asks for my password. It does not accept my password.  I have verified the password works by logging onto the Webroot web site.  does anyone hve a solution?

3 replies

Baldrick
Gold VIP
  • Gold VIP
  • 16060 replies
  • July 20, 2016
Hi glassdolphinWelcome to the Community Forums.I believe that you are referring to the password that is set via Advanced Settings > Access Control rather than the one that you registered with and that one uses to access the online console.If I am correct and you have forgotten that password then I am afraid that there is only one way to recover from that...and I will have to private message this to you as we prefer not to give it out in open forum.Regards, Baldrick

  • Author
  • Fresh Face
  • 1 reply
  • July 21, 2016
That makes sense. My email address is ~ snip remove email address it's not a good idea in public snip ~  I appreciate your assistance.

Baldrick
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  • Gold VIP
  • 16060 replies
  • July 21, 2016
Hi glassdolphin
 
When I said private message message I meant via the Community PM feature...apologies for the confusion and not being more specific.
 
Anyway...PM sent.
 
Regards, Baldrick

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