Hello,
My webroot app does not want to scan any files. When I first hit scan, it says “Scan Failed”. I continue to hit the Scan button and it begins scanning, but no files are being scanned. It just shows the time elapsing.
I am also on a macbook pro.
Should I reinstall the software? What can I do?
Best answer by ProTruckDriver
Hello 
Yes, try a reinstall of the software. If that doesn’t solve the problem then contact Webroot Support.
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave.
Hello
Yes, try a reinstall of the software. If that doesn’t solve the problem then contact Webroot Support.
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave.
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