Webroot Filtering Extension WON't uninstall/Disable

THEY ALSO KEEP REDIRECTING ME TO THIS THING!!

This has also happened to myself. About three or four days ago, I randomly was met with a splash page on Chrome for the Webroot extension. I don’t have webroot nor did I install this myself.  There are no options to remove it. Says its installed by policy. Switch is greyed out and cannot be removed. 

If this is a way to get new customers, it’s very intrusive to that. 

We have the same problem too. We have tried everything to remove it on our MacOS devices. 

But Webroot keeps overwriting our Chrome policy files and forceinstalling it.

So if this is happening on MacOS and Windows, the problem seems to be widespread.

Hello @Donayre21

For Windows you can uncheck this box and Save. https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingFirewallWebShieldProtection/ChangingFirewallWebShieldSettings.htm%3FTocPath%3DUsing%2520Firewall%2520%252F%2520Web%2520Shield%2520Protection%7C_____2

@rodneynv  I’m not sure about the Mac Client? https://docs.webroot.com/us/en/home/wsa_mac_userguide/wsa_mac_userguide.htm#ShieldingYourMac/AccessingAndUpdatingWebThreatShieldSettings.htm%3FTocPath%3DShielding%2520Your%2520Mac%7C_____3

HTH,

TripleHelix wrote:

Hello @Donayre21

 

For Windows you can uncheck this box and Save. https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingFirewallWebShieldProtection/ChangingFirewallWebShieldSettings.htm%3FTocPath%3DUsing%2520Firewall%2520%252F%2520Web%2520Shield%2520Protection%7C_____2

 

 

@rodneynv  I’m not sure about the Mac Client? https://docs.webroot.com/us/en/home/wsa_mac_userguide/wsa_mac_userguide.htm#ShieldingYourMac/AccessingAndUpdatingWebThreatShieldSettings.htm%3FTocPath%3DShielding%2520Your%2520Mac%7C_____3

 

HTH,

This answer is wrong.

I don’t own the software or have ever owned it. This only works if you have fully downloaded the software not if it’s a chrome extension.

In my case it is an extension, which was randomly applied to chrome without my permission after a windows update. Apparently it is “required by policy”.

As mentioned above, this option will not work as we cannot access the actual software panel. Neither one of us has purchased this software. At all. 

So the question is, how do you get rid of the extension on Chrome, when we have NOT purchased the software? Windows updated, Chrome updated then this showed up as an extension “added by policy” and every time I open Chrome I get the splash page shown above from the OP.