I have got a new code and updated on my pcs and my phone .
PC's are reporting to my console but the phone is not reporting to my new key console.
Also I have another android phone where the code is expired and i want to uninstall secureanywhere.
The code used on this phone is expired and I cant uninstall.
I do not know the password for this old code, i tried to reste my password from the forgot password page from the phone.
Still it does not take the new password, and I am not able to uninstall nor update the code nor do any thing with it and it kees crasing.
How to do i force uninstall this from my android phone.
+62Hello and Welcome to the Community Forum,
Sorry for these issues.
If you have forgotten your Password and you cannot uninstall Webroot from your Android then please issue a Support Ticket free of charge with an active subscription.
As for your other phone please read on here.
Go to the Account Console and log in.
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access. If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access. If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application. If the Key Code expired or does not match the key code for your computer, you may need to Submit A Trouble Ticket for assistance. Changes to settings in the Account Console can take 20-30 minutes to take effect, so grab a chair, a nice cold glass of water and relax a few minutes.
Hopefully SOMETHING in this overly long reply will help!
Please let us know how you do, and you can also submit that Trouble Ticket for further help if needed as well.
Best REgards,
Sorry for these issues.
If you have forgotten your Password and you cannot uninstall Webroot from your Android then please issue a Support Ticket free of charge with an active subscription.
As for your other phone please read on here.
Go to the Account Console and log in.
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access. If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access. If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application. If the Key Code expired or does not match the key code for your computer, you may need to Submit A Trouble Ticket for assistance. Changes to settings in the Account Console can take 20-30 minutes to take effect, so grab a chair, a nice cold glass of water and relax a few minutes.
Hopefully SOMETHING in this overly long reply will help!
Please let us know how you do, and you can also submit that Trouble Ticket for further help if needed as well.
Best REgards,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
1 person likes this
+62Hello Again,
I'm sorry I forgot to mention that you can into your online Account Console and REMOVE the cell phone that has the old cell number and that has Webroot on it and that will release a seat for your other cell phone. Then you can wait for Support to help you uninstall Webroot from your old device.
EDIT Nevermind you said you have a new keycode. Sorry I misinformed you.
Does that help out some?
Regards,
I'm sorry I forgot to mention that you can into your online Account Console and REMOVE the cell phone that has the old cell number and that has Webroot on it and that will release a seat for your other cell phone. Then you can wait for Support to help you uninstall Webroot from your old device.
EDIT Nevermind you said you have a new keycode. Sorry I misinformed you.
Does that help out some?
Regards,
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