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Hi,

 

How to i disable webroot fo time being. We had customer saying their systems were slow after installing webroot, so we decided to disable agents for 2 days and monitor.

 

Please let me know the procedure..
Hello PR and Welcome to the Webroot Community Forums!



 

It would be best to Submit a Support Ticket to find out what's causing your slow downs! Most slow downs are caused because of Unknown files on the PC's and are being Monitored so when you contact support they could whitelist your files for you then you will get your speed back but make sure you do from the affected PC's or Mac's.

 

Here is how you disable WSA if you need to but upon reboot you will have to do the second part again!

 

Advance settings!

 



 

Then Right Click on the Webroot Tray Icon by the Clock and

 



 

But again my first suggestion would be best!

 

HTH,

 

Daniel 😉
Hi Daniel,

 

I get to the point where I uncheck the box that reads "Allow SecureAnywhere to be shut down manually" and Save.

But when I right click the Tray Icon, I only get these options

 



 

There's no option to "Shut Down Protection"

 

Please Help!
Hello and Welcome to the Webroot Community!

 

Make sure this Box is checked and click save then it will show up the WSA Tray Icon context Menu.

 

Thanks,

 

Daniel ;)

 

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