Can't scan on OS X. Unable to quit startup scan.
When I opened webroot, it said their were about 6-7 scans running at the same time, I restarted webroot, and it said "view scan process". When I clicked it, it showed that it was perparing to scan, but it didn't start. I can't stop the scan. Is there a way to fix this? This is on OS X 10.11.5
Hello ROMPlayer,
Welcome to the Webroot Community,
Sorry to hear about this issue. Can you go Shut doiwn Webroot in the right hand upper corner?
If not please Force a Quit of Webroot.https://support.apple.com/en-us/HT201276
Reboot and see if Webroot is still having these scanning issues. If so you will need to uninstall/.reinstall Webroot.
To uninstall Webroot SecureAnywhere, follow the instructions below.
You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.
To install the software:
Welcome to the Webroot Community,
Sorry to hear about this issue. Can you go Shut doiwn Webroot in the right hand upper corner?
If not please Force a Quit of Webroot.https://support.apple.com/en-us/HT201276
Reboot and see if Webroot is still having these scanning issues. If so you will need to uninstall/.reinstall Webroot.
To uninstall Webroot SecureAnywhere, follow the instructions below.
- Shut down SecureAnywhere by clicking the Webroot icon [img]http://sw.nohold.net/Webroot/Images/wsa_icon.png[/img] in the menu bar and selecting Shut Down SecureAnywhere. [img]http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png[/img] If prompted, confirm that you want to shut down SecureAnywhere.
- Open the Finder by clicking the Finder icon [img]http://sw.nohold.net/Webroot/Images/mac_finder_icon.png[/img] in the dock.
- Open the Applications directory. [img]http://sw.nohold.net/Webroot/Images/mac_click_applications.png[/img]
- Click and drag the Webroot SecureAnywhere program icon into the Trash [img]http://sw.nohold.net/Webroot/Images/mac_trash_icon.png[/img] in the dock. A confirming window appears. Click Uninstall. [img]http://sw.nohold.net/Webroot/Images/macuninstallwsa.png[/img] Webroot SecureAnywhere is now uninstalled. There is no need to restart your computer.
You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.
To install the software:
- Click here to download the SecureAnywhere installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
- Double-click wsamac.dmg to open the installer.
- Drag the Webroot SecureAnywhere icon into the Applications folder. ?
- Open the Applications folder by double-clicking the folder icon.
- In the Applications folder, double-click the Webroot SecureAnywhere icon to begin activation.
- In the first activation window, select a language from the drop-down box and click Next. Note: Make sure you select the desired language. Once SecureAnywhere installs. you cannot change it. ?
- In the first activation window, enter your keycode and click Activate.
Thanks, restarting did work.
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