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I have used the form file feature for years. Now suddenly my profile is blank and every time I reenter the data and click save, nothing saves. My computer also won't save info on other forms I try to use online. Don't know if it's a webroot problem or a setting on my Macbook air. 

 

Please help! Thanks.
Hello mbilodeau,

 

Just to clarify, are you referring to the Fill Form in Webroot's Password Manager?

 

If so can you please try a Uninstall / Reinstall of Webroot:

 

To uninstall Webroot SecureAnywhere, follow the instructions below.


  1. Shut down SecureAnywhere by clicking the Webroot icon http://sw.nohold.net/Webroot/Images/wsa_icon.png in the menu bar and selecting Shut Down SecureAnywhere.

    http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png

    If prompted, confirm that you want to shut down SecureAnywhere.
     
  2. Open the Finder by clicking the Finder icon http://sw.nohold.net/Webroot/Images/mac_finder_icon.png in the dock.
     
  3. Open the Applications directory.

    http://sw.nohold.net/Webroot/Images/mac_click_applications.png
     
  4. Click and drag the Webroot SecureAnywhere program icon into the Trash http://sw.nohold.net/Webroot/Images/mac_trash_icon.png in the dock.

    A confirming window appears.  Click Uninstall.

    http://sw.nohold.net/Webroot/Images/macuninstallwsa.png

    Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.
     
Reinstall Webroot

 You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.



To install the software:

 


  1. Click here to download the SecureAnywhere  installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
  2. Double-click wsamac.dmg to open the installer.
  3. Drag the Webroot SecureAnywhere icon into the Applications folder.


     
  4. In the first activation window, enter your keycode and click Activate.

    Now if you still have issues you will need to Open a Support Ticket, which is free of charge for users with an active  Webroot subscription, and they will make sure your Mac gets back to running Webroot correctly.
HTH,

 

Dave;)

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