Hello yukii007, Welcome to the Webroot Community Forum.

 

I don't believe there is an Icon for the Webfilter in Safari. I have never seen it. The only Icon in the Safari Toolbar I see is for Password Manager (Running Webroot Complete). I'm sure if you have Webfilter checked in your Extensions it is protecting you. I'll ping @, she also runs Webroot on her Mac. @

 

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Ok, but when I activate it in safari and do a seach on google I get endless spinning icon next to the search results on the left. see attachment. When I turn it off the spinning icon is gone.   @Ssherjj, . @TechToc

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Reboot the Mac computer and see if this problem is still there.

 

If the problem is still there you can try a Uninstall / Reinstall of Webroot which solves about 80% of problems.

 

Would you want to try a uninstall/reinstall of Webroot? if so please follow below:

 

To uninstall Webroot SecureAnywhere, follow the instructions below.

1. Shut down SecureAnywhere by clicking the Webroot icon http://sw.nohold.net/Webroot/Images/wsa_icon.png in the menu bar and selecting Shut Down SecureAnywhere.
   
   http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png
   
   If prompted, confirm that you want to shut down SecureAnywhere.
    
   
2. Open the Finder by clicking the Finder icon http://sw.nohold.net/Webroot/Images/mac_finder_icon.png in the dock.
    
   
3. Open the Applications directory.
   
   http://sw.nohold.net/Webroot/Images/mac_click_applications.png
    
   
4. Click and drag the Webroot SecureAnywhere program icon into the Trash http://sw.nohold.net/Webroot/Images/mac_trash_icon.png in the dock.
   
   A confirming window appears.  Click Uninstall.
   
   http://sw.nohold.net/Webroot/Images/macuninstallwsa.png
   
   Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.
    

Reinstall Webroot

 You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.



To install the software:

 

1. Click here to download the SecureAnywhere  installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
   
2. Double-click wsamac.dmg to open the installer.
   
3. Drag the Webroot SecureAnywhere icon into the Applications folder.
   
   

   

   
    
   
4. In the first activation window, enter your keycode and click Activate.

If this does not resolve this issue then you can Submit a Support Ticket free of charge and they will look into this for you.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

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@, I've gone ahead and created a support ticket on your behalf with our Team.

I know how important it is to have those green-checkmarks! :catvery-happy:

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