Webroot is actively working to address the issues with the Webroot Mobile Security & Antivirus app and again apologizes for any inconvenience you may be experiencing. So far, our QA testing indicates the 5.5.5 beta version shows improved app performance and reduces device resource usage significantly.
We want to release an update as soon as possible but we have yet to complete a full QA cycle.
This is where you can help.
If you're able, please head over to our beta signup page to request access. After completing the steps, you'll be able to download one of the beta builds as we'd love to hear your feedback while we continue our internal dev and QA work. Again, this isn't mandatory nor the official release but receiving real-world feedback will greatly expedite the official update.
This topic has been closed for comments
+62 Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.7.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Thanks @Ssherjj . Give me a second, I'm going to move those conversations into this thread so we have one place to talk about this.
Update - It looks like with post timestamps it might actually be a bit confusing bringing those conversations over here. Let's start using this thread moving forward regarding 5.5.5.
Update - It looks like with post timestamps it might actually be a bit confusing bringing those conversations over here. Let's start using this thread moving forward regarding 5.5.5.
+62
Scan freezes and pops up an error below
Getting this error all day when doing a manual scan.
After clicking "OK" in the error above this window has a endless spinning circle.
SAMSUNG GALAXY NOTE 8
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.7.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
+63Same issues as @Ssherjj and @smith2006 so Uninstalling once again!
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
+62TripleHelix wrote:
Same issues as @Ssherjj and @smith2006 so Uninstalling once again!
Thank you for that information Daniel. (YAY BETA Team)!😊
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.7.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Does running a VPN affect the functioning of webroot v5.5?
I am using AdGuard AdBlocker for Android which acts like a VPN (the combo of AdGuard & Webroot worked perfectly previously).
I have tried disabing AdGuard, but still the same Error CODE_1011.
Thank you.
+62smith2006 wrote:
Does running a VPN affect the functioning of webroot v5.5?
I am using AdGuard AdBlocker for Android which acts like a VPN (the combo of AdGuard & Webroot worked perfectly previously).
I have tried disabing AdGuard, but still the same Error CODE_1011.
Thank you.
HI
I do not believe that
But I don't believe AdGuard has anything to do with the Beta error that we are getting.. I run VPN (Webroot WiFi Security). So I just think we will have to wait for a fix..
That is a great question though.
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.7.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Ssherjj wrote:
smith2006 wrote:
Does running a VPN affect the functioning of webroot v5.5?
I am using AdGuard AdBlocker for Android which acts like a VPN (the combo of AdGuard & Webroot worked perfectly previously).
I have tried disabing AdGuard, but still the same Error CODE_1011.
Thank you.
I do not believe that
But I don't believe AdGuard has anything to do with the Beta error that we are getting.. I run VPN (Webroot WiFi Security). So I just think we will have to wait for a fix..
That is a great question though.
Thank you
It's good if Webroot could confirm & rule out this possibility as we do not know what are the "Under the hood app security enhancements" implemented.
If you read through the reviews in Play Store for the release version, there are other users getting this error with v5.5 & they are running a VPN.
Have a nice weekend!
+21Same reported issues as above on my end.
+62smith2006 wrote:
Ssherjj wrote:
smith2006 wrote:
Does running a VPN affect the functioning of webroot v5.5?
I am using AdGuard AdBlocker for Android which acts like a VPN (the combo of AdGuard & Webroot worked perfectly previously).
I have tried disabing AdGuard, but still the same Error CODE_1011.
Thank you.
I do not believe that
But I don't believe AdGuard has anything to do with the Beta error that we are getting.. I run VPN (Webroot WiFi Security). So I just think we will have to wait for a fix..
That is a great question though.
It's good if Webroot could confirm & rule out this possibility.
If you read through the reviews in Play Store for the release version, there are other users getting this error with v5.5 & they are running a VPN.
Have a nice weekend!
Hey Smith all you need to do is send out a Support Ticket and the Support Team will confirm this for you/us. You know? It couldn't hurt.
Maybe
And thank you, you also have a nice weekend!☺️
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.7.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
1 person likes this
Ssherjj wrote:
smith2006 wrote:
Ssherjj wrote:
smith2006 wrote:
Does running a VPN affect the functioning of webroot v5.5?
I am using AdGuard AdBlocker for Android which acts like a VPN (the combo of AdGuard & Webroot worked perfectly previously).
I have tried disabing AdGuard, but still the same Error CODE_1011.
Thank you.
I do not believe that
But I don't believe AdGuard has anything to do with the Beta error that we are getting.. I run VPN (Webroot WiFi Security). So I just think we will have to wait for a fix..
That is a great question though.
It's good if Webroot could confirm & rule out this possibility.
If you read through the reviews in Play Store for the release version, there are other users getting this error with v5.5 & they are running a VPN.
Have a nice weekend!
Maybe
And thank you, you also have a nice weekend!☺️
Will do that 👍🏽
+13My phone, a motorola G6 play has just upgraded to Android 9 (PPP25.55-25) and although everything else on the phone works as expected I find that Webroot secure anywhere mobile is not working. When I try and perform a scan it freezes and I get an Error Code--1011 and a message stating that there is either limited or no connectivity. I get this with either Wi Fi connected and on 4G. I can access the internet so there is a connection. I have tried uninstalling and reinstalling the App and rebooted my phone but still get the same result. Can you help or advise please.
Updated to the latest v5. 5.5.37980 Beta released awhile ago.
Now the scan was successfully, no more error 1011
Now the scan was successfully, no more error 1011
Hi, I also have the same problems with Doro Mobiles.:
Doro 8035 Version 7.1.2 & Doro 8030 Version 5.1.1 whilst they both suffer the latter is most affected by battery perfomance I've had to remove Webroot.
Regards BobbyS
Doro 8035 Version 7.1.2 & Doro 8030 Version 5.1.1 whilst they both suffer the latter is most affected by battery perfomance I've had to remove Webroot.
Regards BobbyS
+62Yes got this update too from the Play Store (Webroot Beta) this morning @smith2006 and I scanned it twice and it's working. How's your VPN working?
Thank you for letting us know!! 😁
Thank you for letting us know!! 😁
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.7.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Ssherjj wrote:
Yes got this update too from the Play Store (Webroot Beta) this morning @smith2006 and I scanned it twice and it's working. How's your VPN working?
Everything is working, the filtering log of AdGuard
+62smith2006 wrote:
Ssherjj wrote:
Yes got this update too from the Play Store (Webroot Beta) this morning @smith2006 and I scanned it twice and it's working. How's your VPN working?
Awesome
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.7.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
+63Looking good but still needs some more optimizing to save battery power!
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
I'm sorry in advance as I am a total techtard so I don't know how to forward any images. But what I can tell you is that I have the same screen as above from Sheri's capture, with it progress bar sitting there with just a little yellow sliver, then it does that whirling circle and then says scan complete and offers the finish tab that then throws me back to the app page that says all of the features are ON and that I am protected.
My big fear right now is that I am NOT protected because the app can't scan properly to find threats.
Am I worried for nothing or... Oh, wait... It's probably better if I don't know that!😚
My big fear right now is that I am NOT protected because the app can't scan properly to find threats.
Am I worried for nothing or... Oh, wait... It's probably better if I don't know that!😚
+21What I notice missing in this beta version 5.5.5.37980, but I remember it being in production releases, is during the Scanning I do not see the visual indicator of file name it is scanning.
What I do see is that the app does send out and receive information during scanning, and when I install a new app. In this pic, I performed a scan around 8:26p and installed a new app around 8:30p and there is internet activity for SecureAnywhere as shown by the GlassWire Data Usage Monitor app. So at least this provides some level of comfort that it's doing something for Central Analysis.
I'll monitor battery usage overnight.
--Patrick--
What I do see is that the app does send out and receive information during scanning, and when I install a new app. In this pic, I performed a scan around 8:26p and installed a new app around 8:30p and there is internet activity for SecureAnywhere as shown by the GlassWire Data Usage Monitor app. So at least this provides some level of comfort that it's doing something for Central Analysis.
I'll monitor battery usage overnight.
--Patrick--
+21So far after overnight and using my phone this morning for news, social media, and updating some apps...
Good news as far as SecureAnywhere v5.5.5.37980, no high battery usage.
--Patrick--
Good news as far as SecureAnywhere v5.5.5.37980, no high battery usage.
--Patrick--
Received v5.5.5.38021 beta update.
Getting persistent "Current scan out of date" message, no way to get rid( tried numerous scan) .
Edit : Force stop Webroot due to battery draining fast
Getting persistent "Current scan out of date" message, no way to get rid( tried numerous scan) .
Edit : Force stop Webroot due to battery draining fast
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