Hello,
My name is Sko and I was wondering if someone could help me. I have purchased the Webroot SecureAnywhere Complete and I was prompted to get the backup and sync for my Apple devices, since I have it on my HP Computer I wanted to load it onto my Ipad Air and my Iphone 6. I contacted Geek Squad and couldn't get adequate help, please help because an associate from the Best Buy in my town told me Webroot was better than Norton and I deleted norton.
Thanks in advance
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Hi Skoe
Welcome to the Community Forums.
First, lets make sure you have the right version downloaded for your license of WSA. Please refer to this KB Article for help.
Next, go to the Account Console and log in. If you have not yet created your Account Console, you need to do this in order to log into the mobile apps correctly.
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access. If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access.
If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application.
If the Key Code expired or does not match the key code for your computer, you may need to Submit A Support Ticket for assistance. Please note that changes to settings in the Account Console can take 20-30 minutes to take effect.
Finally, please check out this KB Article re. how to setup Backup & Sync.
Hopefully some or all of the above will be of some assistance otherwise do come back here with any specific questions that ou may have.
Regards, Baldrick
Welcome to the Community Forums.
First, lets make sure you have the right version downloaded for your license of WSA. Please refer to this KB Article for help.
Next, go to the Account Console and log in. If you have not yet created your Account Console, you need to do this in order to log into the mobile apps correctly.
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in. Check to make sure that all permissions are set to Access. If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access.
If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access. If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit. On the next screen, click the Access & Permissions tab at the top. Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application.
If the Key Code expired or does not match the key code for your computer, you may need to Submit A Support Ticket for assistance. Please note that changes to settings in the Account Console can take 20-30 minutes to take effect.
Finally, please check out this KB Article re. how to setup Backup & Sync.
Hopefully some or all of the above will be of some assistance otherwise do come back here with any specific questions that ou may have.
Regards, Baldrick
Hello Skoe,
Welcome to the Community Forum,
May I add to what@ has stated and give more clarfication to Webroot on an iPad Air and iPhone 6?
At this time, there is not an antivirus option available for Apple iOS devices. Because of how Apple manages the apps available in their App Store, there is not a need for one currently. This may change in the future but at this time is is extremly hard/almost impossible to infect an iPad.
Webroot does offer two apps you can download from the App Store to backup your files and protect your internet browsing, called SecureWeb and Backup & Sync. You can find either of them by searching for "Webroot" in the App Store on your Apple iOS device. For more information on both of these products please use the information below.
Webroot SecureWeb
https://mobile.webroot.com/brands/webroot/en/help/ios/SecureWeb/index.htm
Webroot Backup & Sync (for SecureAnywhere Complete subscriptions only)
https://mobile.webroot.com/brands/webroot/en/help/ios/SecureSync/index.htm
Please be sure to follow Baldrick's post and this will help you as well. I've add more information encase you need to refer to this.
I have an IPad and I use Secure Web Browser and Back up and Sync with Password Manager within the SecureWeb. Please look here on how to use Password Manager for the IOS
To access Password Management functions, tap the key icon in the SecureWeb toolbar. Enter your SecureAnywhere user name and password. This is the same login that you use to access your Webroot account at my.webrootanywhere.com..
When SecureWeb validates your Webroot credentials, a green checkmark appears above the key icon.
Hope this also helps you.
Kind Regards,
Welcome to the Community Forum,
May I add to what
At this time, there is not an antivirus option available for Apple iOS devices. Because of how Apple manages the apps available in their App Store, there is not a need for one currently. This may change in the future but at this time is is extremly hard/almost impossible to infect an iPad.
Webroot does offer two apps you can download from the App Store to backup your files and protect your internet browsing, called SecureWeb and Backup & Sync. You can find either of them by searching for "Webroot" in the App Store on your Apple iOS device. For more information on both of these products please use the information below.
Webroot SecureWeb
https://mobile.webroot.com/brands/webroot/en/help/ios/SecureWeb/index.htm
Webroot Backup & Sync (for SecureAnywhere Complete subscriptions only)
https://mobile.webroot.com/brands/webroot/en/help/ios/SecureSync/index.htm
Please be sure to follow Baldrick's post and this will help you as well. I've add more information encase you need to refer to this.
I have an IPad and I use Secure Web Browser and Back up and Sync with Password Manager within the SecureWeb. Please look here on how to use Password Manager for the IOS
To access Password Management functions, tap the key icon in the SecureWeb toolbar. Enter your SecureAnywhere user name and password. This is the same login that you use to access your Webroot account at my.webrootanywhere.com..
When SecureWeb validates your Webroot credentials, a green checkmark appears above the key icon.
Hope this also helps you.
Kind Regards,
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