Skip to main content
To Customer Support To Customer Support
I have recently bought SecureAnywhere Complete.  I have no problems logging onto my account on my PC but neither SecureWeb nor Backup&Sync will accept my information.  I have verified the information is correct (and works elsewhere) but it still will not work on your apps.

 

Fix please.
I am having this exact same problem.  My information is correct and works fine logging with PC, but both apps reject it.  I have SecureAnywhere Complete.
Diligens
Please try again with the same credentials, this should now be resolved.
No, still cannot log on.
It looks like you need to enable your permissions through your online account.

 

Changing User Permissions


  1. Log into your My Webroot Account
  2. Click the drop-down arrow on your email address and go to Manage Users
  3. Click Edit user Details/Permissions at the right of each user
  4. Click the Access & Permissions tab
  5. Make sure that Passwords and Backups are both checked
  6. Change the settings (Mobile Security Console in particular) to Admin and Access
  7. Click Save Access & Permissions
 
Works! Thanks 🙂
I've downloaded and (finally) logged on to the apps and my phone still does not show as being protected. How do I get my phone protected???
No problem! 😉
Your iOS devices will not show up in the MyWebroot Account. We are constantly adding features/functionality to our Mac products - but as it stands, the Apple environment does not currently allow antivirus programs which means that we do not have a full antivirus app for iOS devices. However, you can use the SecureWeb Browser (with Password Management) and the Backup & Sync app for increased security and the convenience of syncing your data.

 

This may change in the future as the iOS environments change over time.

Reply


Terms & Conditions