Hello Lindaglass2003,

 

Welcome to the Webroot Community,

 

You can do so from your iPad by signing into your Account Console. Instructions are below:

 

There are two ways you can change your Password or Personal Security Code for your online management account. 

• Within the online management website (if you know your current login credentials)
  
• By answering your Security Question (if you do not know your credentials)

 

To change your account login credentials within the online management account, please do the following:

1. Click here to log in to the management website.

 

1. At the top right corner of the page, your user name is listed with a drop-down arrow. Click the arrow to open the drop-down menu. [img]http://sw.nohold.net/Webroot/Images/wsa_changecredentials1.png[/img]

 

1. In the menu, click Account Settings. [img]http://sw.nohold.net/Webroot/Images/wsa_changecredentials2.png[/img]

 

1. Click Change next to the setting you want to edit: Password, Security Code, or Security Question [img]http://sw.nohold.net/Webroot/Images/wsa_changecredentials3.png[/img]

Note: You will be asked for your original password for each of these that you wish to reset.





If you do not know your current credentials, follow the instructions below to reset them.

1. Click here to access the management website.

 

1. Click on the "Can't log in?" link in blue next to the Log In button.
   
   http://sw.nohold.net/Webroot/Images/wsa_changecredentials4.png
    
   
2. Select if you would like to reset your Password or Personal Security Code.
   
   http://sw.nohold.net/Webroot/Images/wsa_changecredentials5.png
    
   
3. Enter your email address in the box provided.
   
   http://sw.nohold.net/Webroot/Images/wsa_changecredentials6.png
   
   If after entering your email address you receive a message stating, "Your account has not been activated," you can have the activation email resent to you. Click the Resend Email button and follow the instructions in the email. If you need assistance confirming your account, click here.
    
   
4. Type in the answer to your Security Question. This answer is case sensitive.
   
   http://sw.nohold.net/Webroot/Images/wsa_changecredentials7.png
    
   
5. If answered correctly, you will be sent an email with a link to reset your Password or Personal Security Code as you requested. Click the link in the email to reset your credentials. Once this is done, you should be able to log in normally.
   
   If answered incorrectly, you will get an error message. You can try again by clicking on the Home button at the top of the page and starting from Step 2.
   
   If you are still unable to answer the Security Question correctly, we would like to work with you over the phone to help you access your account and reset your login credentials as necessary. Call us at 1-866-612-4227 during normal business hours. Webroot's Customer Support business hours are 7:00 AM to 6:00 PM, MST, Monday through Friday.

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