Hello janstx

 

Welcome to the Webroot Community,

 

At this time, there is not an antivirus option available for Apple iOS devices. Because of how Apple manages the apps available in their App Store, there is not a need for one currently. This may change in the future but at this time is is extremly hard/almost impossible to infect an iPad/iPhone

 

It's important to know that your iOS device will not show up under "mobile protection" in your account, regardless of what version of Webroot you have. SecureWeb and SecureSync are Webroot apps for iOS devices, but they are not anti-virus applications and thus will not appear in the mobile anti-virus portion of the online Account Console.



 

Webroot does offer two apps you can download from the App Store to backup your files and protect your internet browsing, called SecureWeb and Backup & Sync. You can find either of them by searching for "Webroot" in the App Store on your Apple iOS device. For more information on both of these products please use the information below.

Webroot SecureWeb

https://mobile.webroot.com/brands/webroot/en/help/ios/SecureWeb/index.htm

Webroot Backup & Sync (for SecureAnywhere Complete subscriptions only)

https://mobile.webroot.com/brands/webroot/en/help/ios/SecureSync/index.htm

 

 

Please read below if you want to install SecureWeb on your iphone.

 

1. If you have not yet created a Webroot account, go to https://my.webrootanywhere.com. Click Sign up now to begin creating the account.
    
   
2. Open the App Store on your device and search for “Webroot SecureWeb.” Tap to install the app.
   
   Alternately, you can download and install the SecureWeb app from iTunes at: http://itunes.apple.com/us/app/webroot-secureweb-browser/id460986853?mt=8
    
   
3. Enter your Apple ID password.
   
   The SecureWeb app opens and installs on your device. Once installed, you will see the Webroot SecureWeb icon on your Home panel. Tap this icon to open the app.
    
   
4. To access Password Management functions, tap the key icon in the SecureWeb toolbar. Enter your SecureAnywhere user name and password. This is the same login that you use to access your Webroot account at my.webrootanywhere.com. If you have not yet created a Webroot account, go to my.webrootanywhere.com. Click Sign up now and complete your registration.
   
   When SecureWeb validates your Webroot credentials, a green checkmark appears above the key icon.
    
   
5. For more information, see Webroot SecureWeb for iOS Help.

 

 Please check the permissions granted to your account.  To check your account permissions, sign into http://my.webrootanywhere.com, click your email address at the top right of the console, click Manage Users, and click the little person with the pencil icon on the right side of the screen.  Ensure that all of the values for your user are set to either Access or Admin level and that there are checks in the Passwords and Passwords Services boxes.

 

( Backup & Sync app,  is only for Webroot SecureAnywhere Complete Customers.)

 

Hope this helps clarify everything and if not please get back to us.

 

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