Skip to main content
To Customer Support To Customer Support
Hi Everyone

I run Secure Anywhere Complete on my HTC One XL android phone.  Several times in the last week, the phone has locked (red screen) during a phone call.  This cuts off the call.

Lost Device Protection is ON, but the phone has been in use by me each time it has locked.

I have not changed any settings.

I didn't remember my pw at the time, but unlocked it for a while by turning the phone off.

I'm concerned that the lock signals are coming from elsewhere.

Thanks

Newby
Hello @,

 

Welcome to the Webroot Community,

 

 

I would first go to my online account console and change your password..Give that 10-15 minutes to work.

 

I don't believe you have to worry about signals coming elsewhere.

 

If you have indeed forgot your password then follow these instructions below,

 

If you do not know your current credentials, follow the instructions below to reset them.

    1. Click here to access the management website.
 


  1. Click on the "Can't log in?" link in blue next to the Log In button.

    http://sw.nohold.net/Webroot/Images/wsa_changecredentials4.png
     
  2. Select if you would like to reset your Password or Personal Security Code.

    http://sw.nohold.net/Webroot/Images/wsa_changecredentials5.png
     
  3. Enter your email address in the box provided.

    http://sw.nohold.net/Webroot/Images/wsa_changecredentials6.png

    If after entering your email address you receive a message stating, "Your account has not been activated," you can have the activation email resent to you. Click the Resend Email button and follow the instructions in the email. If you need assistance confirming your account, click here.
     
  4. Type in the answer to your Security Question. This answer is case sensitive.

    http://sw.nohold.net/Webroot/Images/wsa_changecredentials7.png
     
  5. If answered correctly, you will be sent an email with a link to reset your Password or Personal Security Code as you requested. Click the link in the email to reset your credentials. Once this is done, you should be able to log in normally.
Once you have your password issue sorted. Then see if Webroot still locks you out.

 

If Webroot still locks up then submit a Support Ticket free of charge with an active subscription.The support team can get this sorted for you.

 

 

Kind Regards,

 

 

Reply


Terms & Conditions