• 21 February 2019
  • 1 reply

Badge +2
I'm a bit confused.
I'd have a problem with trying to get into my receipt account.
So I had to request an forgot my password.
This time it worked,
Do I have to get an app called webroot?
Or go by browser method?
I haven't dropped my old messages yet,in my email address.
And having a mental fugue going into my medulla-oblongta

Best answer by Ssherjj 21 February 2019, 19:07

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1 reply

Userlevel 7
Badge +62
Hello @Fiv-Digits ,

Welcome to the Webroot Community,

Please follow the instructions below:

Android and Kindle Download Instructions

  • Search for Webroot according to your device: [list]
  • Android: in your apps menu, select the Google Play Store and search for "Webroot" or follow this link, and install the Mobile Security app.
  • Kindle: from the Home screen, tap Apps, then Store. Tap the search box and enter "Webroot", then tap Search. Install the Mobile Security app.
Once the install is complete, open the app and tap Agree & Launch.
If you do not have a keycode, tap Skip and proceed to the next step. If you do have a keycode, tap Activate and enter your SecureAnywhere keycode. Tap OK once the keycode has been activated successfully.
Tap Fix This Now to browse additional settings. Please read each one carefully to see if it is something you want to enable or not before tapping either Fix This Now or Ignore. You can always change these options later in the settings.
Tap View Additional Features to go through additional features you have available. These will vary based on your subscription type.
After going through all the options, tap Finish.[/list]Webroot Mobile Security is now installed and protecting your device.

Also here is the Mobile User Guide:

If you continue to have questions then please get back to us. Or you can Submit a Support Ticket free of charge with an active subscription and they can assist you as well.