My webroot keycode is not working

  • 8 March 2017
  • 1 reply

My webroot keycode is not working - I need to install it.

1 reply

Userlevel 7
Badge +62
Hello robinanderson,
Welcome to the Webroot Community,
May I ask what errors you are getting when trying to install your keycode and what Webroot version do you have? Is this a renewal or the first time you have installed Webroot?
Are you installing the correct Webroot version? Please look here
It's  a 20 character set of numbers and letters (and dashes) similar to this example:
Please see if you can find a similar code and enter that when prompted.
There are several other common issues, and this KB Article may help as well.
Go to the Account Console and log in.  If you have not yet created your Account Console, you need to do this in order to log into the mobile apps correctly.
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in.  Check to make sure that all permissions are set to Access.  If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access.  If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access.  If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit.  On the next screen, click the Access & Permissions tab at the top.  Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received  with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application.
Also you can always  Submit A Trouble Ticket for assistance.  This is a free service with a Webroot subscription.
Hope this helps?