• Log into you Account Console  If you have not yet set up your Account Console, please do now and then log in
  
• Click on your email address at the upper right
  
• Select Manage Users from the drop down
  
• Locate your User Profile
  
• Click the Edit icon at the far right
  
• Click the Access & Permissions tab
  
• Go through all of the settings.  Give yourself Admin or Access to all available permissions
  
• Verify that the key code listed on the Access & Permissions tab matches the key code on your WSA installed on the computer.  If the key code on the User Profile does NOT match the new key code, you will need to submit a Trouble Ticket to have Webroot Support assist you in migrating the User from the old key code to the new key code.  Make sure you clearly note which key code is the old one, which is the new one, and the email addresses of all profile(s) you need migrated.

@ wrote:

Hello @,



Please first confirm you are able to login to your Online Account on your Computer.

https://my.webrootanywhere.com/



If you need to reset any of your login information, you can do so here:

https://my.webrootanywhere.com/forgotpassword.aspx



Once you have logged into your Online Account on your PC, please download the Webroot - Complete app from inside of the Google Play Store:

https://play.google.com/store/apps/details?id=com.webroot.security.complete&hl=en



If you have an issues during any step of this process, please reply with the issue you're having and we should be able to assist you without sending you to our Support Team.