Hello cc1234,

 

Welcome to the Community Forum,

 

I would like you to look at the PC User Guide about getting started but...

 

We can do now is to check a couple things.

 

• Please log into the Account Console
  
• Click your email address at the upper right
  
• Select Manage Key Codes on the drop down

Q:On the key code listing, is the key code you are trying to use in your WSA software listed here?

Q: does it show active and valid?

 

If the key code IS indeed listed, and is not expired, lets try to do a copy/paste:

 

• Select (hilite) and copy the key code.
  
• Open WSA
  
• Click the gear tool next to My Account
  
• Paste the key code into the white box
  
• Click Activate

If you are having troubles then please submit a Support Ticket and they will help you get this activated., free of charge with an active subscription.



 

I hope this helps, but please do reply and let us know if it does,



 

 

Kind Regards,

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