Skip to main content
To Customer Support To Customer Support
Trying to add a new computer to an existing Webroot account but can only type letters into the boxes - numbers don't enter.  I switched to a hard wired keyboard and same thing.  I then typed the 16 digit code into Word and copied and pasted into the first box and got 12 continuous letters pasted without any numbers.  I did the same with a different 16 digit code that came with the new computer.  What am I doing wrong?
Sorry, 20 digit access code
Hello msfwjf,

 

Welcome to the Webroot Community,

 

Have to tried this below?

 


  1. Open SecureAnywhere.
     
  2. Click the gear icon next to My Account. Your account panel displays.

    http://sw.nohold.net/Webroot/Images/myaccountdetails.png
     
  3. Under Activate a new keycode, enter the keycode you want to add and click Activate.

    Note: your keycode is a string of 20 alphanumeric characters. It is unique and holds the information about your subscription. You may choose to copy and paste your keycode when prompted, to ensure that the characters are entered correctly.

If you would like to add your keycode to your online management account, click here for instructions.

 

Please let us know if this doesn't help and we can assist you further!

 

 

 

 

Reply


Terms & Conditions