Hello

Use Add/Remove program of Windows to Uninstall Cyti Web

The main cause of pop-up ads and coupons could be software that you may have installed on the computer. We need to uninstall the culprit program.

1. Click Windows Start button. Next, select Control Panel from the list.

2. Find the ‘Programs‘ area and click on Uninstall a program. This opens up a window showing existing software installed.

Cyti Web Removal

3. Look for and remove Cyti Web. If not present, look for any suspicious labels that was installed recently.

4. Click on Uninstall to start removing the program.

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Please read:

How to Remove Potentially Unwanted Applications

https://community.webroot.com/t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744

 

The best thing to do is to Open a Support Ticket, and ask Webroot Support to take a look and remove this for you.  There is no charge for this if you are a WSA license holder, with a current subscription.

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Read:

Virus Removal Options

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Virus-Removal-Options/ta-p/54074

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Thank you for the quick reply. I did as you suggested, but there's nothing close to Cyti Web on there. It just started today after I'd downloaded ITunes, so I deleted ITunes. Unfortunately it still comes up. I've submitted a ticket. Thanks for the advice. 

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Thank you and Welcome to the Webroot Community Forums! 

Please feel free to ask any other questions you may have.

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Hi jetlagged

 

Welcome to the Community Forums.

 

If I may add to what Petrovic has advised...the whole topic of PUAs is a difficult one due to their very nature.  WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. If you have not already please see this link for more information regarding Webroot's stance on these annoying programs.

 

You say you believe that you may have caught this just after you downloaded iTunes...that is entirely possible, as often they are installed intentionally by the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.

 

The trick to avoiding them is to make sure that you as far as possible only download software from the author's website or from a 3rd party website that the author has recommended.

 

I hope that helps?

 

Regards, Baldrick

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Thank you so much. This worked, and I learned something in the process. 

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Hi jetlagged

 

Thank you for taking the time to come back and let us know that...glad that you are sorted.

 

Hope to see you about in the Community in the future?

 

Regards, Baldrick

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