Hello Robert1

 

Welcome to the Webroot Community,

 

Please go here to the KB articlet o deactivate your PC. https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-Deactivate-a-PC/ta-p/31240

 

Make sure you uninstall Webroot from old PC. You can uninstall Webroot from the Control Panel/All Programs/Uninstall

 

To reinstall :

 

Please follow the steps closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for the install to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  
• Install with the new installer, enter your Keycode
  
• Let it finish it's install scan
  
• Reboot

Please let us know if that resolves your issue?

 

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