Hey there Blanergriffith and welcome to the Webroot Community!

 

First things first, please make sure whatever program you are adding to your exeptions list is safe. This can be done by entering the .exe file of the program into brightcloud

 

 

If everything is ok, then follow these steps:



- Open WSA, and click the 'gear tool' next to PC Security.

-  Click the Block/Allow files tab.

- Is your program's .exe listed here? If so, and it is marked Block, change that to Allow.

- If the program's .exe is not listed, click the Add File button, navigate to the hard drive location where it is installed, select it and set it for allow.



Hope this helps, if not get back to us and i'll see if I can do anything else for you. 

 

All the best Brad

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Hello blanegriffith,

 

Welcome to the Webroot Community,

 

Please look here http://live.webrootanywhere.com/content/866/Managing-Protected-Appplications

 

Open Menu/ Click oin the cog toi the right of Identity Protection and at the bottom you will Add Application.

 

 

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If you need to you can always Submit a Support Ticket and they can whitelist this program if neccessary.

 

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