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How do I put in an exception to the firewall and anti virus so that I can install an application?
@ wrote:

How do I put in an exception to the firewall and anti virus so that I can install an application?

Hello markbernstein!

 

Welcome to the Community Forum!

 

Please go here to our User Guide

 

Have a look here  below,


  1. Open SecureAnywhere.
     
  2. Click the gear icon next to PC Security.

    http://sw.nohold.net/Webroot/Images/accesspcsecurity.png
     
  3. The Scan & Shields panel displays, showing the shields on the right, with the View Active Connections button at the bottom of the list.

    http://sw.nohold.net/Webroot/Images/scanandshieldspanel.png
     
  4. Click View Active Connections. The window displays processes with currently active connections to the Internet and the status of your system ports.

    http://sw.nohold.net/Webroot/Images/activeconnections.png
     
  5. Click on a radio button to allow or block a process, or to allow or close a port.
Please let is know if you have more questions and will certainly will oblige!

 

 

Thanks,

 

Best Regards,
Sherry,

 

Thanks for this, but when I went to the Active Connections screen, I didn't see radio buttons or the option to allow or block.  Any other ideas?
@ wrote:

Sherry,

 

Thanks for this, but when I went to the Active Connections screen, I didn't see radio buttons or the option to allow or block.  Any other ideas?

Hello Mark,

 

What OS are you running? PC or Mac?

 

Look Here and Here  please..also have a look at this thread

 

Let me know if you still are having issues ok?

 

 

 
I'm afraid none of this is helping.  Here is the message I get when I try to download the application.  (The application, by the way, is Anymeeting, an online web meeting platform).  "There is a problem with this Windows Installer package.  A script required for this install to complete could not run."  Does this help identify the possible problem?  Thanks.  Mark
Hello and Welcome to the Webroot Community!

 

Can you please Submit a Support Ticket so that they can help you as it could be a simple thing of getting some files Whitelisted in the Cloud DataBase. http://www.brightcloud.com/platform/webroot-intelligence-network.php

 

Thanks,

 

Daniel ;)

 

 

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