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My name is Bobbi.  I updated to Sierra last night. This AM I cannot access Safari but Google works.  When I went into Webroot to do a scan this is the message I received "The intial scan of your mac has failed.  Security Anywhere cannot reach the internet to obtain threat info."  This is scary.  Please, can anyone help??
Hello sadtyeva,

 

I am sorry to hear you are having issues.

 

Please look here at this help article https://www5.nohold.net/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=2587&

 

My advice would be to uninstall/reinstall Webroot,

 

 

Please follow the instruction below:

 

To uninstall Webroot SecureAnywhere, follow the instructions below.


  1. Shut down SecureAnywhere by clicking the Webroot icon http://sw.nohold.net/Webroot/Images/wsa_icon.png in the menu bar and selecting Shut Down SecureAnywhere.

    http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png

    If prompted, confirm that you want to shut down SecureAnywhere.
     
  2. Open the Finder by clicking the Finder icon http://sw.nohold.net/Webroot/Images/mac_finder_icon.png in the dock.
     
  3. Open the Applications directory.

    http://sw.nohold.net/Webroot/Images/mac_click_applications.png
     
  4. Click and drag the Webroot SecureAnywhere program icon into the Trash http://sw.nohold.net/Webroot/Images/mac_trash_icon.png in the dock.

    A confirming window appears.  Click Uninstall.

    http://sw.nohold.net/Webroot/Images/macuninstallwsa.png

    Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.
     
Reinstall Webroot

 You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.



To install the software:

 


  1. Click here to download the SecureAnywhere  installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
  2. Double-click wsamac.dmg to open the installer.
  3. Drag the Webroot SecureAnywhere icon into the Applications folder.

    [img]https://uploads-us-west-2.insided.com/webroot-en/attachment/20009i5A795A42A96979B5.


     
  4. In the first activation window, enter your keycode and click Activate.

    Now if you still have issues you will need to Open a Support Ticket, which is free of charge for users with an active  Webroot subscription, and they will make sure your Mac gets back to running Webroot correctly.
If that does not assist or if you have any further question please post back.

 

 

 

 

 
Thank you for your help. I am not comfortable trying your detail reply. I went to the Geek Squad, Best Buy, and they fixed the issue for me. It was very kind of you to share your "fix." I bet it is the same thing the Geek Squad. Thank you for your time and concern.
You are certainly most welcome. I am very happy that the Geek Squad was able to fix your issue.

 

Have a great day! 🙂
So glad to hear you got the issue resolved, @!

In the future, save yourself some gas and contact our Support Team. They love helping out all our users with issues like this :catvery-happy:

 

Support Number: 1-866-612-4227 M-F 7am?6pm MT

Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

 

Cheers!

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