Hello Rachel1060,

 

Welcome to the Webroot Community,

 

Is this a renewal? Then please follow below.

 

1. Open SecureAnywhere.
    
   
2. Click the gear icon next to My Account. Your account panel displays.
   
   http://sw.nohold.net/Webroot/Images/myaccountdetails.png
    
   
3. Under Activate a new keycode, enter the keycode you want to add and click Activate.
   
   Note: your keycode is a string of 20 alphanumeric characters. It is unique and holds the information about your subscription. You may choose to copy and paste your keycode when prompted, to ensure that the characters are entered correctly.

If you would like to also add your keycode to your online management account, click here for instructions.

 

Also if you have Password Manager then you will need to Submit a Support Ticket to transfer your passwords to the new keycode.

 

Let us know if you are still having issues and then we can advise further.

 

 

 

 

 

 

Thank you,

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