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I have an older Dell XPS and run Windows 7 Ultimate. I got dazzled by bs during a download of a PC fixit/optimizer app and wound up importing a wretched piece of flimflam ware called MegaBackup which I now can't uninstall. I already used the Control Panel/Uninstall feature and the app no longer shows up in the list of installed applications but it's still in my Programs directory. All of it appears to be protected from deletion. Any hints about how to get this off my heel? 
Hello QuietRain, Welcome to the Webroot Community,:D

 

Please read below:

 

What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.

 

WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.

 

For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.

 

For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket.  Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.

 

To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:

 


  • Open Webroot SecureAnywhere
  • Click on ‘Advanced Settings’ from the top right
  • Select ‘Scan Settings’ from the left side
  • Unselect the option “Detect Potentially Unwanted Applications”
  • Click on the Save button (you may have to enter in a CAPTCHA)
  • Reselect the option to “Detect Potentially Unwanted Applications”
  • Click on the Save button
  • Run another scan with Webroot and remove any items that get detected.
To help avoid PUA's in the future, remember to read all of the information when installing or updating software (Adobe downloads often have those "extra special offers “attached... PUA'S!: often the PUA included will be mentioned, and you can opt out of installing it.  Those check boxes you see? Usually only one of them is for the User Agreement of the software you want, the others are for the junk you don't.

 

Thank you,

Dave.;)
Thank you! I will do as you direct. I do feel stupid having invited this app in; I allowed myself to get distracted during the purchase and installation process of something else and, for sure, they probably had one of those check boxes you have to uncheck saying that you want to be bothered forever more by something no one in their right mind wants to begin with! 
You're Welcome QuietRain. Don't feel stupid about it, we've all done it one time or another. I know I have. ;)

 

Have a nice day and if you have any other questions please post them.

 

Dave.
@ if you have any issues removing the program in question, please don't hesitate to contact our

Advanced Malware Removal Team. They can do so for you at no charge:



Support Number: 1-866-612-4227 M-F 7am?6pm MT

Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp



Cheers!
@ wrote:

You're Welcome QuietRain. Don't feel stupid about it, we've all done it one time or another. I know I have...

You and me both, Dave. Some of these programs are getting pretty sneaky about hiding the checkboxes under headings like "Advanced Installation" or "Custom Installation", too. I've learned to always examine the EULA/TOS very carefully before installing anything. It's a shame that the government can't mandate that these checkboxes be unchecked by default. I've even contacted my two Senators and local Congressman about this. :@

BD

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