Hi Bwien,

 

Welcome to the Community Forum

 

Re: How do I get or reset my password to install on my new Mac.

 

If you do not know your current credentials, follow the instructions below to reset them.

1. Click here to access the management website.

 

1. Click on the "Can't log in?" link in blue next to the Log In button.
   
   http://sw.nohold.net/Webroot/Images/wsa_changecredentials4.png
    
   
2. Select if you would like to reset your Password or Personal Security Code.
   
   http://sw.nohold.net/Webroot/Images/wsa_changecredentials5.png
    
   
3. Enter your email address in the box provided.
   
   http://sw.nohold.net/Webroot/Images/wsa_changecredentials6.png
   
   If after entering your email address you receive a message stating, "Your account has not been activated," you can have the activation email resent to you. Click the Resend Email button and follow the instructions in the email. If you need assistance confirming your account, click here.
    

Have you created your online Console? Follow these steps below.

 

 This solution addresses Webroot SecureAnywhere http://sw.nohold.net/Webroot/Images/wsa_icon.png



Before you log in to the Webroot SecureAnywhere website, you need to create an account using the license keycode you received when you purchased a product.



When you create an account, Webroot SecureAnywhere generates a master account record for you and associates the license keycode with that record. Each product has its own keycode, so if you purchased more than one product you’ll have more than one keycode associated with your master account record.



License keycodes define which products you have permission to use. For example, keycodes for the Passwords and Backups products give you access to those products.



If you do not have your keycode, and would like to have it sent to you via email, click here.



Creating an account



The first user created for an account is the administrator for that account. The account administrator can create additional users and specify their access levels for each Webroot SecureAnywhere product that is licensed and associated with this account.



The administrator has access to the SecureAnywhere consoles, license keycodes, users, and account settings for the account.



To create an account:

1. Open your browser to the Webroot online management account website. You see the Log in and Create an Account panels.
    
   
2. Click Sign up now in the Create an Account panel of the SecureAnywhere website.
   
   http://sw.nohold.net/Webroot/Images/wsa_logincreateaccountpage.png

 

Hope this helps! If not please let us know!

 

Best Regards,

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