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I enter the 20 digit code.....yet my old webroot with old code keeps showing.?????
I access web control...made changes....but no new software
Hi Webrootrob,

 

Welcome to the WebrootCommunity.

 

If you already have Webroot installed then please try this...

 

Open WSA (Click Webroot icon by clock)

 

?

 

Click on gear next to My Account.

 

?

 

 Enter NEW keycode in box on right and click Activate.

 

?

 

 

Please let us know if this resolves your issue.

 

BD

 

 

 
My expired subscription shows up.  I see no clock. 
at the bottom it asks me to renew at 25% off.  I did that over an hour ago.   Got my new number.  Why cant I download???
This is insane...paid my money....got my email with code....nothing!!!!
My apology.....I think I have it now.   Thank you!!!!!!

 
@ wrote:

My apology.....I think I have it now.   Thank you!!!!!!

 

Hi Rob,

You're welcome. Glad you got it. I'm sorry, I should have been more clear and said "click the Webroot icon in your system tray, near the clock, lower-right)

 

 

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