How to the grand the access right for WhatsApp again?

  • 22 January 2022
  • 1 reply

Userlevel 1

Dear all,

By accident, I block one of the access right from Whatsapp Desktop’s window registry setting.


Whatsapp Desktop cannot connect to internet everytime I run it!

I have to disable Webroot’s Realtime Shield, Web Shield & Firewall first to make Whatsapp working again, then I go back to enable all the Shields again.


how can I  grand the access right to Whatsapp again to solve the problem?


Thanks for any kinds of help!


Best answer by TripleHelix 22 January 2022, 13:41

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1 reply

Userlevel 7
Badge +63

Hello @hhtmp88 


Instead of going through many settings it’s best to do a clean reinstall.


Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Go into Safe Mode and Delete these Folders if they are there!
  • C:\Program Files\Webroot Folder
  • C:\ProgramData\WRData Folder (Hidden Folder)
  • C:\ProgramData\WRCore Folder (Hidden Folder)
  • Boot back into normal mode
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot once again
  • DO NOT import any old settings as you can set it up as you like once it's done

Info in case you don’t know how to go into Safe Mode:


Please let us know if that resolves your issue?