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i had webroot on my computer with my win 8.1 and my webrot expired

then i installed win10 and bought new webroot and activated mywebroot

and cleaned my coputer

but console stiill says my computer is infected although webroot says its all clean

i dont know how to delete that computer from the console

 

the win 10 advice is

 


  • Click on the PC Security tab and then click on the word Protected next to the computer name you wish to upgrade to Windows 10.
  • Click on the Commands tab and select Deactivate and choose Confirm.
I dont know which one is the commands tab

because when i look at it the console i see the computers but i dont see any place to delete the computer from the console

 
Hello maxi, and Welcome to the Webroot Community. 

 

Please take a look at this KB article, and see if it clarifies the issue for you: How to Deactivate a PC - Webroot Community

 

Make sure you're logging in as Admin, and select the commands tab as shown.

 

If it still doesn't work out for you let us know, or alternatively you can Submit a Support Ticket  to get it sorted, which is free for current license holders.

 
I cant use this solution because

when i opne thePC Security and clickone the computer mentioned

the nex small windows opne and on than window i see only 2 tabs ABOUT and SCAN INFORATION

I dont see the COMMANDS Tab

plus i also installed it on my IPAD but i dont see he ipad on the console
It sounds like your user name doesn't have admin permission, have a look at this link to see how to alter it if neccessary :-http://live.webrootanywhere.com/content/666/Managing-users

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