Hello jshawm

 

Welcome to the Webroot Community,

 

Please follow the steps below closely in terms of installing WSA on the target system/machine!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• Be sure you have or add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  
• KEEP the computer online during the install to make sure it works correctly
  
• Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE). Let us know if it is the Mac version you need.
  
• Install with the new installer, entering your Keycode when prompted to do so in the install process
  
• Let it finish it's install scan
  
• Reboot 

Thanks,

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Hello jshaw, Welcome to the Webroot Community Forum. :D

 

To add what Sherry Posted

 

Your Webroot subscription renewal should renew for both PC's as long as you have the same keycode..

 

When you renewed Webroot did you keep the same keycode or was the keycode changed?

 

Dave.

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There are two ways to apply your Webroot keycode:



1. Apply it as part of the installation process. Use the installer link you were provided (please respond if you do not have a link) to download the installer. Launch the downloaded installer and you will be prompted to apply your keycode.



2. If you already have the program installed you can follow these steps to apply a keycode to the existing installation:



- Open SecureAnywhere and click the gear icon next to My Account.

- Enter your keycode in the field provided under "Activate a new keycode" and click "Activate."



Please let us know if you need any additional assistance.

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